Are you an experienced Operations Manager looking for a meaningful career that supports a greater purpose? Do you have a knack for leading by example and rolling up your sleeves to get the job done? Do you enjoy building your team and delivering results? If this sounds like you, we want to meet you!
We are looking for an Operations Manager to join our team at Binder Park Zoo. This is a newly created full-time position supporting Guest Services operations. In this role you will teach, train, and lead staff in delivering the guest experience. You will partner with the Operations department leadership team in overseeing several in-park operations including rides, transportation, grounds cleanliness, and the ropes course. You will champion our culture of safety and support general security needs. As the Operations Manager, you will work closely with the Director of Operations in creating business strategies to drive sales and service. This is a rare opportunity to join our management staff with a career supporting conservation.
We are passionate about educating on wildlife conservation and looking for enthusiastic people to be a part of the journey. Nestled in 433 acres of serene landscape, and home to 100 different species, we are one of the largest zoos in Michigan. Join our team where you will have the opportunity to work with friendly people and do something that supports wildlife advocacy. Ever work at a zoo, it’s fun! At Binder Park Zoo you will be a part of a dynamic and collaborative environment where your ideas and contributions are valued. We love what we do working at the zoo, and we think you will too.
OPERATIONS MANAGER
Mission Statement: Connect. Inspire. Conserve. Connect people with nature. Inspire them to conserve.
DEPARTMENT: Guest Services
REPORTS TO: Director of Operations
STATUS: Full time, Benefited
FLSA STATUS: Salaried, Exempt
POSITION SUMMARY: The Operations Manager is responsible for supporting multiple areas within the zoo including Guest Services, Field Services, in-park rides, in-park transportation, and the ropes course. The Operations Manager may supervise up to 100 seasonal employees, including seasonal guest services and security coordinators, as well as full time hourly supervisors. The Operations Manager sponsors the zoo’s safety and security program, taking steps to ensure the safety and security of guests and staff. The Operations Manager leads by example and is a key part of the Operations Department management team.
POSITION REQUIREMENTS:
Ability to lead and motivate staff to attain excellence in operations.
Must have a valid driver’s license.
Prior supervisory experience.
Excellent communication and leadership skills.
Must be able to handle multiple tasks in several different operational areas.
Proficient with Microsoft Office.
General math and computer skills required.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Recruit, hire, and train seasonal employees and full-time hourly supervisors.
Provide daily direction to seasonal staff and hourly supervisors.
Motivate and hold employees accountable to policy, procedure, and expected standards.
Ensures staff have tools and resources to perform their job duties effectively.
Ensure safety supplies are stocked, in place, and operational.
Conduct regular inspections of equipment and report exceptions to the Director of Operations.
Conduct employee terminations and as needed.
Ensure operational controls are in place and executed to protect cash and zoo assets.
Oversee employee scheduling, ensuring proper staff coverage to support operational needs.
Support and fulfill zoo security tasks and responsibilities.
Collaborate and partner with other managers and zoo staff.
Trouble shoots operational issues to minimize downtime, lost revenue, and impact on the guest experience.
Generate reports using TAM Point-of-Sale (POS) system.
Execute business plans to drive performance goals and objectives.
Attend staff meetings.
Procure inventory and supplies to meet business needs.
Work with vendor partners on equipment, supplies, and maintenance as needed.
SUPERVISORY RESPONSIBILITIES:
Supervises up to 100 seasonal and non-seasonal employees.
Supervises Guest Service Attendants, Ropes Course Operators, Field Services, and Transportation.
Supervises Guest Services Supervisor, Security Coordinator, Guest Service Coordinators.
Areas of responsibility include Binder Carousel, Z.O.&O. Train, Zoorassic Park, tram operations, and ropes course.
OTHER DUTIES AND RESPONSIBILITIES:
Develop and implement new revenue opportunities.
Create and implement training manuals for areas of responsibility.
Comply with all Binder Park Zoo policies and procedures.
Participate in zoo events as needed.
Program POS system with prices and items as needed.
Oversee pavilion rentals, birthday party reservations, and group sale transactions as needed.
Other duties as assigned.
PHYSICAL AND ENVIRONMENTAL DEMANDS:
Ability to work a flexible schedule including evenings, weekends and holidays.
Ability to sit, stand, bend, lift and move intermittently.
Ability to lift 50 lbs. and ability to stand for a period of up to 5 hours.
Ability to read, speak and write English in order to fulfill job functions in an understandable way.