Operations Supervisor
Flagship - Springfield, VA
Part-Time
About us:
The St. James is a premier sports, wellness, and entertainment brand, empowering people of all ages to reach their peak potential. Our 450,000-square-foot flagship complex in Springfield, VA, offers a unique combination of world-class sports venues, elite training spaces, recovery amenities, and athletic and wellness programs. We also operate Performance Club locations in Springfield, VA, and Bethesda, MD, providing signature group classes, customized performance training, recovery, and high-performance programming in convenient club settings. From comprehensive training to family-friendly fun, lifestyle events, and sporting experiences, The St. James is your destination to discover your best self.
Our People & Culture:
At The St. James, we are in the business of human development. Our success in delivering exceptional guest experiences—experiences that engage, inspire, and delight—depends on our ability to recruit, retain, and cultivate team members who embody the true spirit of hospitality. We seek individuals who are committed to personal and organizational excellence, who are proactive and action-oriented, and who thrive in a collaborative team environment. If you have a passion for service and a dedication to continuous growth, we want you to be part of our team.
Key Responsibilities:
- Oversees the daily work activities of the Operations staff to ensure task completion.
- Assists in the interviews, selection, and recommendation of candidates for Operations staff.
- Conducts orientation and training of all new full and part-time operations staff in all aspects of event set-up/striking and custodial services for each venue by training crew members how to organize and correctly set up for sports practices/events, meetings, rentals, etc..
- Conducts the training and supervision use of all motorized equipment used in the department.
- Ensures all building space and facilities, i.e. storage areas, event spaces, equipment closets, etc. are properly cleaned, maintained and stocked.
- Assigns crewmember activities based on weekly work schedule published by the Operations Manager.
- Serves as the point of contact and liaison for work order requests by other departments.
- Assists with review and quality assessments of supplies and equipment used by the department to ensure the best product for the cost.
- Prepares and submits weekly inventory and quality control reports for custodial supplies and equipment used in the department.
- Responsible for preparation of all work records for the department to include checklists, orientation/training completion, equipment sign-out/in, end of shift reports, etc..
- Works in conjunction with the Operations Manager when identifying performance improvement and disciplinary actions.
- Assists in completion of seasonal performance reviews of full-time and part-time Operations staff.
- Responsible for accepting/distributing/storing deliveries of equipment, including items brought in by rental groups.
- Oversees and monitors activities of temporary labor staff for the department.
- Coordinates with staff to identify and resolve challenges; supervise completion of special project activities and initiatives; monitor workflow; review and evaluate job completion, methods and procedures through regular department crew meetings.
- Other duties and special projects as assigned by the Operations Manager and/or Director of Operations.
Job Knowledge, Skills, Other Requirements:
- Must have good organizational and planning skills
- Must have working knowledge of various sports/entertainment activities.
- Must have the ability to exercise sound judgment and decision-making skills.
- Two years of experience as crew supervisor, manager or assistant manager in a sports or entertainment venue responsible for overseeing event set-ups/tear-downs, custodial and operational services.
- Ability to plan, layout, assign work and work areas to employees.
- Must have the ability to work effectively under tight deadlines and stress.
- Must have effective written and verbal communication skills.
- Must have the ability to work well under stress and exercise good judgment, diplomacy, courtesy, and tact under all circumstances.
- Must have the ability to use tools, resources, and knowledge to accomplish multiple tasks in a safe, timely and efficient manner.
- Must be willing to work flexible hours, nights, weekends and holidays when required.
Physical Requirements:
- Requires a full range of body motions including seeing and hearing to normal range.
- Job requires routine standing, walking, stooping, bending, lifting, carrying, pushing, pulling, reaching, handling, speaking, hearing and visually checking work assignments in progress and those that have been completed.
- Must periodically climb to elevated locations in the building complex.
- Must be able to lift, carry upwards of sixty-five (65) pounds.
- Frequently works under stressful working conditions, irregular hours, and tight time deadlines.
Get to know us better:
www.thestjames.com
https://www.thestjames.com/stj-sports
www.thestjames.com/careers
Instagram:
@thestjames
@thestj_sports
@thestjamesperfomanceclub
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operation of the department.
The St. James is an equal opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran.
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