Role Summary:
The Part-Time Business Development Representative (BDR) will be responsible for managing inbound sales efforts for a region of Kiln locations, focusing on filling vacancies and achieving stabilized Monthly Recurring Revenue (MRR) targets. This is a high-volume, high-output sales role that requires a results-driven individual who thrives in a fast-paced environment and is passionate about sales activity and achievement.
Goals and Objectives
- Personifies Kiln’s core values and strives to achieve our mission
- Maximizes inbound lead conversion to tours booked and then tours given
- Organizes and nurtures CRM contact lists to drive more tours
- Prospects into new markets to build targeted new member and partner contact lists
- Partners with Marketing to convert leads from other lead generation campaigns
Major Responsibilities:
Inbound Lead Management
- Respond promptly to inbound leads, engaging via phone, text, and email.
- Confirm tour attendance or reschedule as necessary to minimize ‘no-shows.’
- Manage live chats on Kiln’s landing pages to quickly address questions and book tours.
Contact Nurturing
- Organize and manage contacts/leads within the CRM to qualify and maximize conversion to tours.
- Execute reactivation campaigns to re-engage cold or lost leads.
- Track and analyze contact/leads performance within the CRM.
New Market Prospecting and List Building
- Build and engage targeted new member prospect lists for new markets.
- Build targeted potential partner lists for new markets for Business Development Manager and Community Team engagement.
- Maintain a consistent cadence of outbound activity to generate a steady pipeline.
Marketing Campaign Support
- Manage leads generated from Marketing’s campaign strategy.
- Conduct research on local companies, real estate movements, and industry news to inform campaigns with Marketing.
Ideal Experience and Skills:
- 1-3 years of experience in sales, business development, or customer facing roles
- Passionate professional who loves a challenge and thrives of driving outcomes
- Strong understanding of sales mechanics and revenue drivers
- A team player who can balance individual performance with collaboration
- Must have strong networking skills and able to think creatively and self-start
- Must have strong verbal and written communication skills
- Exceptional organizational and multitasking skills
- Passion for entrepreneurial communities
- College graduate with a four-year degree preferred, but not required
- Passion and understanding for Kiln’s mission and values
- Proficient in use of Hubspot, Google Suite, Microsoft Suite, Adobe Suite, Slack, Asana, and ready and able to learn to manage additional SaaS platforms.
About Kiln:
Kiln is a flex-office and lifestyle brand that strives to deliver an exceptional experience, elevating the performance and lifestyle of our members through an ecosystem of people, products, places, and spaces.
Kiln launched in 2018 with our first locations in Salt Lake City and Lehi, Utah. Today, we’ve grown to 18 communities across the western United States, and we’re just getting started. As a leader in the flex-office movement, Kiln is shaping the future of hybrid work in the evolving landscape of commercial real estate.
Our Core Values:
1: Human at the core
2: Achieve & Celebrate Together
3: Thoughtful and with Purpose
4: Always Evolving
5: Nothing short of Extraordinary
6: Scrappy & Ingenious
Our Mission:
Our mission is to transform the world within the workplace, elevating the quality of life for our members and empowering teams to build in new and innovative ways.
Our community lifts individuals, facilitates learning, and creates a collective that is capable of things we cannot imagine.