The Library Assistant is responsible for all public service operations including circulation, reference, and technology help. 29 hours per week including Saturdays.
Qualifications:
High School Diploma, customer service experience, and programming/event planning experience preferred. The successful applicant needs to be friendly, outgoing, motivated, and committed to providing excellent service in a public library environment. Bi-lingual pay is available.
Required Skills, Knowledge & Abilities:
- Candidate should be computer literate and willing to learn new technologies
- Knowledge of popular reading materials, movies, and music
- Must like working with people and be able to cooperate with all staff
- Must possess the temperament and good judgment to effectively work with the general public and patrons, some of whom may be irate or unreasonable
- Accuracy in clerical skills such as typing and barcode scanning
- Position requires walking and standing for long periods. Requires light lifting and carrying of up to 40 pounds.
- Ability to work a flexible schedule, including evenings and Saturdays
- Must like working with people of all ages.
- Maintains professional relationships with co-workers and supervisor while utilizing excellent communication skills.
Responsibilities:
- Provides outstanding customer service to patrons of all ages.
- May act as a notary and/or passport
- Provides technology and computer assistance to adult and youth patrons
- Checks materials in and out using barcode scanner and RFID system
- Registers patrons for new library cards and enters data into system accurately and efficiently
- Assists patrons in locating materials and provides reader’s advisory assistance
- Helps patrons with a wide variety of computer tasks.
- Continuously learns new and changing technology
- Familiarizes self with library policies and adheres to them
- Answers Libby, Hoopla, and Kanopy questions, while assisting with set up.
- Monitors patron behavior and enforces library code of conduct; alerts manager.
- Shelves materials as needed.
- Answers telephone and assists patrons with renewals, lost items, and materials or services questions.
- Other duties as assigned.