Company Description
At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth.
Job Description
Opportunity knocks at the Lakeshore Learning Store. Are you ready?
You don’t need a background in education, but a desire to learn is essential! As one of our store managers, you get to develop a first-class team, implement plans to maximize store sales, and provide our customers with an unforgettable retail experience—all in a fast-paced, fast-changing environment that demands operational expertise. Sound challenging? It is. But with success comes reward.
Providing great customer service isn’t just a goal—it’s the essence of who we are.
Our energetic and friendly approach to exceeding each customer’s expectations is a hallmark of over 50 Lakeshore Learning Stores nationwide. Each customer knows that walking through our doors means experiencing unbeatable service with an amazing depth of product knowledge every time they visit.
Lakeshore Learning Store managers have a knack for leading by example.
In fact, this is the glue that holds our successful retail team together. No job is too small to tackle…and no team success is too small to celebrate.
Responsibilities
Building Talent
- Support the recruitment and development of the sales team
- Support the training and development of new sales associates
- Provide ongoing coaching and feedback to team members
- Assist in driving workplace engagement and motivation within the store
Building Service Standards
- Surpass expectations regarding customer service and empowers team to adhere to customer service protocols
- Seek and communicate customer feedback regarding school and home use of products
- Build a unique and lasting relationship with customers
- Train staff on new products and promotions
- Monitor and maintain company expectations around store presentation standards, retail policies and procedures, store cleanliness and safety standards
Building Revenue and Operational Excellence
- Assist in inventory management and stock control
- Help with cash handling and reconciliation processes
- Operate as keyholder with responsibility to support opening/closing of store and cash registers
- Assist in employee scheduling and payroll approvals to support optimal staffing
- Support sales initiatives, promotional activities, and the retail store’s outreach programs to raise awareness and foster relationships that support Lakeshore’s goals
Qualifications
Essential Skills and Attributes
- Passion for providing excellent customer service
- Positive and proactive approach to management and working as a team
- Excellent communication and training skills
- Exceptional time management and organizational skills
- Ability to demonstrate company standards and reinforce them with the entire team
- Strong desire to recognize and reward achievements—big and small
- Capacity to give regular and clear feedback to team
- Ability to provide and receive constructive criticism
- Capacity to multitask to meet simultaneous demands
Requirements
- 1-year related retail management experience
- Ability to work a flexible schedule, including nights and weekends
- Knowledge of retail POS systems
- Preferred experience with customer outreach and driving customer loyalty through brand awareness initiatives
Additional Information
Benefits Package – and here’s our end of the bargain!
- Competitive compensation
- 401(k) retirement plan
- Generous employee discount
- Quarterly bonus program
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit, and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.
Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.
Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information. INDRLL1