The Patient Access Representative is responsible for addressing public needs and managing the dissemination of resources to meet patient needs. The Patient Access Representative is also responsible for registration of patients who need medical attention. This person will also maintain medical records, receive incoming calls and process paperwork.
Duties and Responsibilities
- Monitors the waiting area and addresses any complaints/concerns expressed by patients, family members or visitors
- Notifies appropriate personnel of complaints/concerns that require their attention
- Provides interim solution for all complaints/concerns
- Obtains accurate information from patients for registration, including personal and contact information, employment and insurance information and all required signatures
- Input essential information into the computer system
- Ensure all information is collected and included in charts
- Assists patients with general information such as fees and resource personnel by referring them to the social worker and/or Financial Assistance for application for Medicaid
- Provides assistance as needed to Physicians, Department Managers, and clinical staff as needed
- Performs other duties as assigned
- Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- High School Diploma or equivalent required
- At least 1 year experience in a Healthcare environment preferred
- Strong computer skills and knowledge of Microsoft Office Suite
- Strong interpersonal skills, ability to communicate well at all levels of the organization
- Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
- High level of integrity and dependability with a strong sense of urgency and results oriented
- Excellent written and verbal communication skills required
- Gracious and welcoming personality for customer service interaction
- Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
- Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
- Work Environment: The noise level in the work environment is usually minimal.
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