Some of the duties of the Patient Care Navigator are:
Schedule patient appointments, follow-ups, and diagnostic tests.
Ensure patients complete referrals, imaging, and specialty visits.
Track and follow up on missed appointments or delayed care.
Coordinate transportation and interpreter services as needed.
Reinforce instructions given by clinicians to promote adherence.
Identify and connect patients with community resources (housing support, food assistance, transportation programs).
Refer patients to social work, behavioral health, case management, or financial counseling when appropriate
Help patients articulate their questions and concerns to the care team.
Ensure patient values and preferences are considered in care decisions.
Support patients in overcoming barriers to care, such as fear, language, financial constraints, or lack of health literacy.
Assist with insurance-related tasks (e.g., prior authorizations, coverage verification).
Refer to billing department or financial counselors when needed.
Document all patient encounters, care coordination activities, and barriers identified in the electronic medical record (EMR).
Communicate updates to the care team regarding patient needs or status changes.
Communicate with physicians, nurses, social workers, and other team members to align care strategies.
Share insights about patient barriers and help develop solutions.
Conduct reminder calls for appointments or health screenings.
Reach out to high-risk or disengaged patients to re-establish care.
QUALIFICATIONS:
- Education Required - HS Diploma or Equivalence
- License/Certification/Registration(s) Required - Graduate from an Approved Medical Assistant Program
- Experience/Skills Required
- Previous experience in a medical setting or 2 years relevant work experience preferred
- Excellent communication/ interpersonal skills
- Bilingual preferred
- Knowledge of computer technology preferred. Successful completion of St. Barnabas Hospital orientation.