Who We Are
At Complex Care Center, we simplify the complexities of care by placing our patients at the forefront. As a Patient Support Specialist, you’ll be a part of a compassionate team that is committed to supporting patients with chronic conditions and providing a user-friendly health home. Our approach is grounded in evidence-based methods that are proven to improve health outcomes and quality of life.
Responsibilities
- Greet and check in patients, ensuring all necessary paperwork is completed
- Field patient phone calls, providing information and assistance to patients and other callers.
- Handle patient referrals
- Perform data entry accurately and efficiently
- Manage patient records, schedule appointments, and handle correspondence
- Collaborate and communicate with clinical staff to ensure seamless patient care
- Provide support for patients with remote monitoring devices
- Deliver exceptional customer service to all individuals
Qualifications
- Strong communication skills both verbal and written
- Bilingual proficiency in English and Spanish is a plus
- Flexibility in scheduling to meet the needs of the clinic and our patients
As part of our commitment to professional development, there is potential for the role to expand to include Medical Assistant-Registered (MA-R) duties as the clinic grows.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, qualifications, or working conditions associated with the role.
Job Type: Full-time
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Schedule:
- Monday to Friday
Work Location: Remote