Job Summary:
Countryside Pediatric Dentistry is looking for a friendly, kind, patient-focused Pediatric Dental Receptionist to join our rapidly growing pediatric dental practice. As a first point of contact, you’ll play a key role in creating a warm and welcoming environment for children and their families. The ideal candidate enjoys interacting with kids, is highly organized, and can manage front-desk operations efficiently in a fast-paced pediatric setting. We have a close-knit team and believe that each team member plays an equal role in ensuring patients have a top-notch experience at our practice.
Key Responsibilities:
- Greet young patients and their families with warmth, professionalism, and empathy
- Schedule, confirm, and manage appointments with sensitivity to school and family schedules
- Create a positive and family-friendly first impression of the office
- Maintain accurate patient records
- Verify dental insurance coverage and assist families with billing and benefit questions
- Collect co-pays and process payments
- Answer phones and handle patient inquiries with a calm and reassuring tone
- Coordinate with dental assistants and hygienists to ensure smooth and efficient scheduling
- Educate parents/guardians on follow-up care and treatment scheduling
- Keep the reception and waiting area neat, welcoming, and kid-friendly
- Assist in organizing seasonal events, giveaways, or educational materials for families
Qualifications:
- High school diploma or equivalent (required)
- Previous experience in a dental or medical office (preferred)
- Understanding of dental insurance and billing practices (preferred)
- Familiarity with dental software (Dentrix Ascend)
- Strong interpersonal and communication skills (required)
- Patience, empathy, and comfort interacting with children and parents
- Ability to multitask and remain calm in a busy office environment
- Professional appearance and strict adherence to HIPAA regulations
Additional Requirements:
- All candidates must undergo a background check as a condition of employment.
- Individuals with felony, child crimes, or theft convictions are not eligible for hire in this role due to the sensitive nature of working with children and patient information.
Compensation, Benefits & Growth:
- Monday - Thursday 7:15-4:00 & Friday 7:15-12:00
- Starting pay: $18.00 per hour
- Higher rates offered based on experience and qualifications
- Opportunities for advancement and professional growth within the practice
- Retirement Matching
- PTO
- Paid Holidays
If you are passionate about contributing to a positive patient experience and becoming a part of our incredible, close-knit team, we encourage you to apply for this rewarding opportunity. Resumes can be emailed to info@countrysidepd.com
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- 401(k) matching
- Employee discount
- Paid time off
Medical Specialty:
- Pediatrics
Schedule:
- Monday to Friday
Work Location: In person