We are growing again and are seeking experienced pediatric RN’s and LPN’s for an amazing opportunity to join our telephone triage call center team. We invite you to apply and become part of our pediatric medical practice with multiple locations. Our physician-led medical group enjoys our excellent reputation with our patients and medical community and are focused and committed to providing top-notch patient care.
Responsibilities:
- The triage nurse will apply clinical knowledge and judgement and use decision making skills to analyze and act on patient care issues
- The triage nurse will be providing clinical support in determination of symptom acuity, namely whether symptoms warrant emergent care, urgent care or routine assessment.
- The triage nurse will offer information related to symptom management, patient education and care coordination
- While answering calls demonstrates ability to initiate appropriate nursing interventions in prompt, precise and a professional manner following our practice protocol
- Assists patients and family members with concern and empathy
- Create telephone encounters regarding triage and/or schedule an appointment to be seen by one of our providers utilizing Epic
- Manage Epic buckets responding to patient MyChart messages and requests in a timely fashion
Qualifications:
- 2-3 years of clinical nursing experience
- Knowledge of Microsoft Office and medical EMR systems (Epic)
- Current State of Massachusetts RN or LPN license and current CPR certification
- Bachelor’s degree in Nursing preferred
Benefits:
- We know that a thriving organization starts with thriving employees, so we provide a competitive benefits program designed to ensure work/life balance.
Job Type: Full-time
Pay: $30.00 - $35.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
Work Location: In person