Performance Manager

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves –

This role researches, reviews, and reports all performance deliverables, analyzes data, collaborates with SMEs, and manages related account and client communications. The manager is responsible for developing strategies to enhance operational efficiency, drive performance optimization, and fostering a culture of continuous improvement. They also handle governance reporting, procedures, policies, training materials, and manage the account's RMS and compliance coordination.

What is your day to day?

Performance

• Analyzing performance data and metrics, consulting with SMEs to identify trends and areas for improvement.
• Collaborating with Centers of Excellence Leads to define KPIs and performance targets aligned with organizational goals.
• Establishing performance monitoring mechanisms and working with the platform and Industrial Division team to develop dashboards and reports.
• Identifying performance-related training needs and developing programs to enhance employee competencies.
• Engaging with cross-functional teams and stakeholders to develop improvement strategies.

Communications

• Managing all account communications for the Account Team and Client.
• Collaborating with account leadership on client reports, presentations, and training materials.
• Developing and maintaining SharePoint toolbox sites.
• Owning and updating the Global Procedures Manual.
• Overseeing the Employee Recognition program.
• Providing technology access support as TAT ASM.
• Managing the Client Portal.
• Acting as Smartsheet SME for ad-hoc support.
• Maintaining organizational charts.
• Providing additional support to account leadership as needed.

Communications related to Performance and Business Intelligence

• Managing all account communications of related topics to Account Team, Client Team, platform, and Industrial Division representatives.
• Collaborating with account leadership on client reports, presentations, and training materials.
• Developing and maintaining SharePoint toolbox sites.
• Owning and updating the Global Procedures Manual.
• Providing technology access support as TAT ASM.
• Managing the Client Portal.
• Acting as a Smartsheet SME for ad-hoc support.
• Providing additional support to account leadership as needed.

Quality

• Identifying account and client quality and risk management needs.
• Managing the implementation of QMS and RMS programs.
• Collaborating with the account-wide team to share best practices.
• Developing and implementing account quality and risk management strategy.
• Maintaining systems to measure performance against established standards.
• Supporting corporate ISO 9001 quality program learnings and selected implementation/utilization on account.

Desired experience and technical skills -

Requirements:

• Proven experience in performance management, specific communications, and related roles.
• Knowledge of performance management methodologies (e.g., OKRs, Balanced Scorecard).
• Excellent communication and presentation skills.
• Strong project management skills.
• Ability to collaborate with and influence stakeholders at all levels.
• Strong leadership and mentoring skills.
• Proficiency in data analysis and reporting tools.
• Strong organizational and time management skills.
• Continuous improvement mindset.

Preferred:

• Bachelor's degree in Business Administration, Management, or a related field.
• Relevant certifications (e.g., KPI Professional, Six Sigma).
• Strong communications skills.

Estimated total compensation for this position:

83,442.00 – 104,303.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Remote –Atlanta, GA, Charlotte, NC, Columbia, SC, Columbus, OH, Louisville, KY, Nashville, TN, Raleigh, NC, Wilmington, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For additional details please see our career site pages for each country.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.