Job Title: Pet Loss Specialist/Customer Service Representative
Company: Peaceful Pets DFW
Location: Arlington, TX
Position Type: Full-Time
About Serenity Pet Aftercare: We are a compassionate and dedicated pet aftercare service that understands the profound impact the loss of a beloved pet can have on families. We provide a range of services to support pet parents during this difficult time, offering empathy, understanding, and personalized memorial options.
Job Description: As a Pet Loss Specialist at Serenity Pet Aftercare, you will play a crucial role in providing support and comfort to grieving pet parents. This position involves a combination of customer service, administrative tasks, and hands-on responsibilities to ensure the smooth and respectful handling of deceased pets.
Key Responsibilities:
- Compassionate Customer Service:
- Answer phone calls and emails from pet parents with empathy and compassion.
- Provide information about available services, pricing, and answer general inquiries.
- Schedule appointments for pet parents and maintain a helpful and supportive demeanor.
- Coordination and Logistics:
- Schedule drop-offs and pickups of deceased pets with sensitivity to pet parents' needs.
- Coordinate team lifts for larger or heavier animals, ensuring proper handling and care.
- Utilize pet tracking software to manage and monitor the movement of pets through the aftercare process.
- Memorial Keepsakes:
- Assist in creating personalized keepsakes for pet parents.
- Work with a variety of memorial products and ensure the timely delivery of custom orders.
- Collaborate with the team to offer unique and meaningful memorialization options.
- Administrative Tasks:
- Utilize CRM software to maintain accurate and confidential records of pet parent information.
- Place orders for necessary supplies and materials to support daily operations.
- Keep detailed records of all interactions and transactions for reporting purposes.
- Technical Proficiency:
- Be technologically adept, comfortable using computers and specialized software for tracking and communication.
- Learn and adapt to new technologies or software updates as needed.
- Maintain a Clean Appearance:
- Adhere to company standards for personal hygiene and cleanliness.
- Ensure workspaces and equipment are kept clean and organized.
- Positive Workplace Attitude:
- Foster a positive and supportive atmosphere within the workplace.
- Collaborate effectively with team members to achieve shared goals.
Qualifications:
- Excellent customer service skills and the ability to handle sensitive situations with empathy.
- Comfort and willingness to work with deceased animals.
- Technologically adept with proficiency in CRM software and pet tracking systems.
- Strong organizational and multitasking abilities.
- Effective communication skills, both written and verbal.
- Ability to lift heavy animals with the assistance of a team.
- Maintains a clean and professional appearance.
- Positive attitude and team player.
How to Apply: Interested candidates are invited to submit their resume and cover letter to [nathan@paekmanagement.com]. Please include "Pet Loss Specialist Application" in the subject line. Applications will be accepted until [closing date].
Serenity Pet Aftercare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Shift:
- Day shift
Application Question(s):
- Are you comfortable working with deceased animals?
- What interests you about this role?
- What languages can you speak?
- Do you have a crimson record?
Work Location: In person