The Players Club Ambassador/Customer Service Rep is responsible for assisting guests in all Player Rewards Program transactions in a friendly and professional manner.Promotes membership into the players club, educates patrons on the players club member benefits and privileges.
Assists with slot tournaments. Creates new players club accounts for new members and access account information for existing members. Reviews player account information to address questions regarding account status, tier level and offer qualification. Assists the players club supervisor with daily duties, especially pertaining to guest account management. Assists guests with transactions and information pertaining to current and upcoming marketing promotions and slot and table games points and comps. Maintains complete, accurate and legible records of all players club transactions.