Pool and Spa Manager

Job Title:

Pool and Spa Manager

Department:

Production/Operations

Reports to:

Operations Manager

FLSA Status:

Full-Time, Exempt

Approval:

Chief Operations Officer

Date:

August 05, 2025

Purpose Of This Position:

Perfect My Home (PMH) is seeking a motivated and experienced Pool and Spa Manager to lead our growing teams. This role is responsible for overseeing the day-to-day operations of the pool and spa departments, including staff supervision, performing hands-on field work, ensuring outstanding customer service, and driving safety and health initiatives within the team. Key responsibilities also include implementing effective standards of operating procedures, fostering a welcoming and professional work environment, and ensuring all team members are properly trained and consistently adhere to established protocols and standards.

Essential Duties and Responsibilities:

Include, but are not limited to the following:

• Oversee the daily operations of the pool and spa department, ensuring efficient workflows, high-quality service, and team alignment with company goals.
• Provide hands-on support in the field as needed to ensure timely project completion and uphold service standards.
• Lead, train, and supervise staff to foster a productive, service-oriented, and accountable team culture.
• Maintain high levels of customer satisfaction through consistent service excellence, timely follow-up, and professional communication.
• Monitor inventory, order supplies, and ensure proper maintenance of all equipment and facilities.
• Implement and enforce safety, cleanliness, and regulatory compliance standards across all operations.
• Develop and execute targeted marketing initiatives to grow department visibility and increase revenue.
• Prepare and manage budgets, track financial performance, and implement strategies to enhance profitability.
• Create, document, and improve policies, procedures, and workflows to maximize operational efficiency.
• Uphold and model PMH’s Core Values: Commitment to Follow-Up, Speed, Integrity, Strong Work Ethic, Positivity, and Teamwork.
• Perform other related duties as assigned to support department and company objectives.

Qualifications:

A high school diploma or equivalent is preferred, along with a minimum of five years of experience in pool or spa management. The ideal candidate will be well-versed in the latest technologies and products within the pool and spa industry. This role demands exceptional customer service skills to effectively serve as a liaison with leadership and to engage professionally with clients. Strong written and verbal communication skills are essential for building client relationships. Bilingual abilities are a plus. The candidate must be able to work independently as well as collaboratively to meet project deadlines.

Knowledge, Abilities and Skills:

In the performance of their respective tasks and duties, the Spa Manager is expected to meet the following requirements:

• Knowledge of current trends and best practices in spa management.
• Work independently performing quality work within deadlines while understanding the necessity for communicating and coordinating work efforts with other team members, service providers, end-users, and clients.
• Must have excellent written and verbal communications abilities with attention to detail.
• Establish and maintain effective professional working relationships with team members, management, clients, and the general public.
• Demonstrated interpersonal and communication (including telephone and technology) skills.
• Effective communication, presentation and interviewing skills are required.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral,mathematical or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from individuals or groups, clients, customers, and the general public.
• Ability to multi-task and identify potential conflicts or needs and provide timely resolutions.
• Must be detail oriented, respect deadlines and provide timely feedback or responses.
• Maintain strict confidentiality as directed, be honest, trustworthy, dependable, demonstrate good work ethic and flexibility.

Special requirements:

Valid Oklahoma Class “D” Operator’s License required. The ability to drive a company vehicle is required which includes the ability to pass the motor vehicle background check.

Safety:

The employee shall be knowledgeable about and follow PMH’s safety policies and procedures. The Pool and Spa Manager should possess or be open to ongoing training in job and service shop site safety practices. Employees should immediately report (i.e., during current shift) any accidents, unusual occurrences, or any other safety-related issues to the immediate supervisor.

Work Environment:

This position primarily takes place in a construction environment, exposing the employee to varying temperatures, including heat and cold. The employee is expected to maintain regular attendance at work and is consistently on time. Normal office hours are 7:30am - 4:30pm. Work hours are Monday through Friday, with occasional Saturdays as required. This includes any approved adjustments to work hours arranged for necessary outreach events.

Physical Demands:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, sit, use hand to finger, handle or reach with hands and arms, to talk or hear. The employee is frequently required to stand. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee may occasionally lift and or move up to 50 pounds. Employees should use proper lifting techniques and, if necessary, seek assistance or use equipment to minimize the risk of injury. Additionally, employees should be physically capable of performing these tasks safely.

Benefits and Compensation:

PMH offers a competitive benefits package to include Health, Dental and Vision Insurance. In addition, fringe benefits including paid time off, holiday pay and reasonable business reimbursements may be included in the compensation package. The starting annual salary for this position will be $60,000 and considered a salaried, exempt position.

Perfect My Home is an Equal Opportunity Employer.