Location: Westborough (Primary 5d/week location) and Wellesley (As needed) Massachusetts
Position Type: Full-Time
About Us: We are a well-established, highly regarded, facial plastic surgery and aesthetic medicine practice dedicated to providing exceptional patient care and advanced services. We have one primary location in Westborough, with a Joint Commission accredited office based surgical suite. Our secondary location is in Wellesley. Our experienced team delivers a wide range of surgical and non-surgical treatments, ensuring a personalized, patient-centered experience.
Job Overview: We are seeking a motivated and experienced Practice Manager to oversee the daily operations of our busy practice. The ideal candidate will be a dynamic leader with a strong background in healthcare management or related industry that emphasizes customer service, such as hospitality or luxury brand sales. The applicant should have exceptional organizational skills, and a passion for delivering white glove service. This role is critical in ensuring smooth practice operations, maintaining a positive patient experience, and supporting the growth and success of the practice.
This position requires on site, full time (40+hours/week) presence primarily in the Westborough location with intermittent onsite management presence in Wellesley. This is not a remote or partially remote work position. It is a full-time, on-site position.
Key Responsibilities:
- manage the day-to-day operations of the practice, ensuring efficient workflow and high-quality patient care.
- Collaborate with the surgeon, aesthetic nurse specialists, clinical team, and administrative staff to ensure smooth coordination between departments.
- Ensure the core business units are operating efficiently and are attaining growth targets and other practice goals
- Establish policies and procedures that promote the organization’s culture, mission and vision.
- Oversee staff recruitment, training, performance evaluation, and scheduling.
- Monitor financial performance, including budgeting, payroll, and expense management.
- Ensure compliance with healthcare regulations, practice policies, and procedures.
- Optimize patient scheduling and the overall patient experience, from first point of contact to follow-up care.
- Manage vendor relationships, including negotiating contracts and overseeing supply inventory.
- Handle patient inquiries, concerns, and feedback with professionalism and empathy.
- Implement marketing strategies and community outreach efforts to grow the practice.
Qualifications:
· Bachelor’s degree with an emphasis on business administration or hospitality.
· A minimum of 5 years of management experience that includes human resources, finances and operations, sales and the delivery of high quality service.
· A sound understanding of financial/budgeting and data analysis, income statements, cash flows, capital planning management, and KPIs.
· Experience across social media platforms and a desire to actively participate in ensuring marketing, branding and education activities are implemented.
· Personal confidence and professional aptitude to directly engage with the Medical Director and to openly receive feedback and direction.
· Outstanding verbal and written communication skills and experience working with staff on all levels.
· Willingness to become proficient with electronic health records (EHR) and practice management software.
· Willingness to become proficient in current healthcare regulations and compliance requirements, including HIPAA and accreditation organizations such as the Joint Commission.
· Exquisite attention to detail.
· Strong sense of ownership and accountability to manage enterprise-wide staff.
· Strong ethics and a desire to lead by example.
What We Offer:
- Competitive salary commensurate with experience.
- Performance-based bonuses.
- Quarterly aesthetic treatments on “staff appreciation day”.
- 401k with employer match and profit sharing.
- Health and dental insurance.
- Paid time off and holidays.
- Opportunities for professional development and continuing education.
How to Apply: Please submit your resume, cover letter, and salary requirements
Job Type: Full-time
Pay: $115,000.00 - $175,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person