The Practice Manager is responsible for the supervision and coordination of day-to-day clinic operations; monitors the activities of all direct patient care office operations components to ensure clinical objectives are met. The Practice Manager provides expertise and leads by example to ensure all patients receive high quality, safe and efficient care at clinic(s) depending on site complexity. Coordinates with clinic and department heads to ensure optimal operational processes and adherence to organization policies and procedures.
Essential Functions and Responsibilities:
- Leadership
- Provide a consistent, visible, and accessible leadership presence at their site; establish positive working environment.
- Address issues escalated by providers, staff and patients; seek out appropriate leaders or partners to problem solve and process improve. Function as back up, as needed, for office functions.
- Acquire and maintain working knowledge of all EHR platforms used within their site (example: PVM, ECW).
- Demonstrate and further the Community Care Partners’ Mission, Vision, and Values in behaviors, practices, and decisions and inspires others to do the same; champion and assist with implementation of CCP initiatives in their site.
- Financial Management
- Assist Regional Operations Director in operational and financial performance of the clinic(s).
- Site Operations
- Schedule clinic team members in line with staffing models; review volumes and call outs to ensure proper staffing levels.
- Provide patient care at the level of certification/license.
- This may include: OSHA, CLIA, safety and risk management guidelines, personnel policies and procedures.
- Promote safety and security within the clinic(s).
- Assure clinic maintenance and appearance.
- Maintain adequate clinic supplies.
- In consultation with Medical Staff Services, communicate issues from providers and identify ways to support provider duty execution.
- May substitute in (based on skillset and licensure/certification), if the needs of the clinic require assistance.
- Site Leader Development
- Identify developmental opportunities and ways to grow team members within Community Care Partners.
- People Management
- Make recommendations for staff training and development; assist in training.
- Manage initial and ongoing process and policy training for clinic staff, including the coordination of safety meetings.
- Perform disciplinary actions and counseling.
- With input from Regional Operations Director perform performance reviews.
- In partnership with the Regional Operations Director, conduct job interviews and team member selection in a manner that supports effective staffing. Performs team member onboarding and orientation as well as evaluations to promote team member engagement, development and staff productivity.
- In collaboration with the Regional Operations Director, initiates activities to promote staff and provider engagement. Uses formal and informal recognition resources to recognize staff and provider accomplishments. Conduct training activities with staff and providers to support operational functions. Participate in professional development activities to keep current with health care trends and practices.
- Patient Relations
- Monitor patient interactions to assure high quality and appropriate team member demeanor, technical accuracy, and conformity to company policies.
- Maintain process to address patient issues and complaints, and interact with patients as appropriate to resolve escalated concerns.
- Actively participates in quality improvement initiatives.
- Perform other duties as assigned