Position Profile:
The Field Representative I provides operational support in a fulfillment center, handling high-volume printing, inserting, copying, shipping/receiving, and mail distribution. This role also includes equipment maintenance, quality control, and white-glove mail handling. The position operates in a multi-shift environment, including weekends.
Key Responsibilities Print & Mail Operations:
- Operate high-volume continuous feed or cut sheet printing equipment.
- Perform inserting tasks using high-speed commercial inserters.
- Handle copying, binding, finishing, and quality control of print jobs.
- Sort, distribute, and apply postage to incoming/outgoing mail and faxes. Assemble and sort individual mail pieces by hand for USPS mailing.
Equipment Maintenance & Support:
- Maintain and troubleshoot copier and related equipment.
- Clear paper jams and report technical issues. Maintain daily meter and service logs.
Shipping, Receiving & Inventory:
- Ship and receive products and supplies.
- Maintain inventory records and supply levels. Use equipment such as shrink-wrap machines, paper cutters, bindery tools, and postage meters.
Customer Service & Administrative Support:
- Respond to customer inquiries and coordinate service calls.
- Deliver completed jobs to designated locations.
- Perform filing, archiving, and document purging. Set up meeting and conference rooms as needed.
Qualifications:
- High school diploma or GED required.
- 2–3 years of related work experience preferred.
- Valid driver’s license and minimum auto insurance coverage required. Experience in high-production print environments preferred.
Skills & Abilities:
- Knowledge of copier and related equipment.
- Understanding of shipping/receiving procedures.
- Basic electronics knowledge preferred.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal communication and customer service skills. Ability to work independently and manage multiple tasks.
Working Conditions:
- Exposure to copier/fax noise, toner, and varying temperatures.
- Physical activity including standing, walking, bending, and lifting up to 50 lbs.
- Occasional overtime, including nights and weekends.
- Potential exposure to weather when moving between buildings.
About Ricoh:
Mission and Vision At Ricoh, we empower individuals to find Fulfillment Through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future. We're empowering digital workplaces, connecting people to information fast and conveniently - and improving communication, efficiency and creativity.