Job Title: Product Analyst
Work Place Flexibility: Hybrid
Legal Entity: Entergy Operations, Inc.-EOI
This position can be filled as an Analyst II – Analyst Sr. depending on related experience.
The product analyst is responsible for providing data-driven insights and analytical support to the new products and services team.This role is essential in helping the organization develop, manage, and improve its products and services within a complex regulatory environment. The product analyst collects, synthesizes, and analyzes data from various sources, builds business cases to support justification of new initiatives, tracks product performance, monitors the competitive landscape and industry trends, and provides recommendations and creates presentations to optimize the utility's product portfolio and ensure compliance with all relevant regulations.
Data Collection and Analysis:
- Gather, synthesize, and analyze data from various sources, such as customer feedback, market research, operational metrics, customer account data, and regulatory reports.
- Identify trends, patterns, and insights that can inform product strategy and decision-making.
Market and Competitive Intelligence:
- Monitor the competitive landscape, industry trends, and regulatory changes that may impact existing and future products and services.
- Provide insights and recommendations on how the utility can improve its offerings to increase growth, adoption, and customer satisfaction.
Business Case Development
- Leverage data, market intelligence, learnings from the existing portfolio, and stakeholder subject matter expertise and feedback to develop business cases for potential new products and services.
- Continuously iterate on business cases to refine assumptions and inputs, incorporate feedback, and increasingly improve precision.
Product Performance Tracking:
- Develop and maintain dashboards and reports to track the performance of the products and services, including key metrics such as customer satisfaction, adoption, revenue, and regulatory compliance.
- Identify areas for improvement and provide recommendations to the product team.
Pricing and Tariff Analysis:
- Analyze the utility's pricing and tariff structures, and assess their alignment with regulatory requirements, market conditions, and the company's business objectives.
- Provide recommendations on pricing and tariff adjustments to optimize revenue, customer satisfaction, and regulatory compliance.
Customer Segmentation and Profiling:
- Segment the utility's customer base based on various factors, such as usage patterns, demographics, and preferences.
- Develop detailed customer profiles to help the product management team tailor products and services to specific customer needs.
Cross-Functional Collaboration:
- Work closely with the product team, customer insights and journey, market intelligence and analytics, marketing, sales, operating company customer service teams, and others to provide data-driven insights and support product-related initiatives.
- Effectively communicate findings and recommendations and create presentations to various stakeholders, including senior management.
Minimum Requirements
Minimum education required of the position
Bachelor's Degree in technical or business-related field or equivalent work experience
Minimum experience required of the position
- Analyst II: 2-4 years of relevant professional experience
- Analyst III: 4-6 years of relevant professional experience
- Analyst Sr: 6+ years of relevant professional experience
Minimum knowledge, skills and abilities required of the position
Technical Skills:
Strong data collection, analysis, and interpretation skills, with the ability to derive meaningful insights from complex datasets.
Proficiency in using data analysis tools and software, such as Excel, SQL, and Power BI.
#LI-HR1
Primary Location: Louisiana-New Orleans Arkansas : Little Rock || Louisiana : New Orleans || Mississippi : Jackson || Texas : The Woodlands
Job Function: All Other Jobs
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 119403
Travel Percentage:Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Equal Opportunity
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.
EEI Testing:
One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test. The test brochure will give you critical information on the test such as time allocated and number of questions. Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests, Logon ID: entergy, password: practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.
In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.