Our Opportunity:
Chewy is dedicated to being the most trusted and convenient online destination for pet parents (and partners), everywhere. On our design and research team, we embrace this vision (and our pets!). We craft experiences that delight customers (and the businesses and veterinarians that support them) and empower them to keep their pets happy and healthy. As a team of hard-working, collaborative, and fun-loving designers, researchers, and builders, we’re looking for creative and driven talent to join the pack.
We are seeking a Product Designer, Pharmacy Services in either our Bellevue, WA office to join the Chewy Health Product Design and Research team. This role will be dedicated to Chewy’s Pharmacy Services team, which includes how we receive, type and check the accuracy of prescriptions, as well as how we support our 3P Veterinary Partners when they have questions or issues while working with us. The ideal candidate will be adept at translating customer and business needs into innovative, well-crafted enterprise experiences. You know how to create product experiences that deliver the right outcomes for Pharmacists, Veterinarians and Pet Parents.
What You’ll Do:
- Transform customer and business objectives into compelling products that have purpose, simplicity, and are feasible to build.
- Drive innovative and systems thinking across a range of products, platforms, and devices with a bias for action and a customer focus.
- Guide the design process from end to end: Discovery and concept ideation, flows and wireframes, and full-fidelity prototype designs.
- Collaborate with product managers, developers, content strategists, user researchers, and other designers.
- Champion cohesion and consistency to unite a growing family of products while building a culture of invention and innovation.
- Clearly present your design process, inspiration, and decisions to stakeholders, including senior leaders.
- Nurture Chewy’s culture and principles within the group and set new standards for executional and operational excellence.
Basic Qualifications:
- 4+ years of experience as a user experience designer, interaction designer, information architect, or similar role
- 1+ years of experience leading large-scale product design initiatives.
- A track record of delivering high-quality digital products that delivered results and demonstrate the depth of your design skills; illustrated in a portfolio or case studies.
- Proven experience communicating and presenting complex problems clearly.
- A proven ability to evaluate the customer and business impact of your design decisions.
- Bachelor’s degree (or an equivalent degree) in Design, HCI, or a related field, or equivalent professional experience with the design field.
- Position may require travel and requires time in the local office.
Preferred Qualifications:
- Experience in human or veterinary pharmacy is a plus.
- Experience in customer support software is also a plus.
Work Arrangement:
- Hybrid Model: 3 days in hub location per week
- Remote: This role is NOT a remote role.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
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