At Chick-fil-A, Directors are responsible for serving both the Front-of-House and Back-of-House teams and ensuring that each restaurant guest has an outstanding experience. Directors are responsible for supervising assigned teams and may be assigned to open or close the restaurant in the absence of a manager; following established opening and closing procedures.
Necessary Skills:
- Excellent written and verbal communication skills
- Expert-level leadership skills including the ability to cast vision, serve others, understand how day-to-day operations affect the organization, and have a heart to see others succeed.
- Proficient in using Microsoft Office
- High-levels of personal integrity
- Excellent ability to teach and mentor others
- Excellent ability to make difficult decisions, even when in high-stress situations
Responsibilities include:
- Cast vision and hold other leaders accountable to restaurant standards.
- Strategically plan and execute projects to improve processes and guest satisfaction.
- Oversee and execute training processes for new products/services.
- Insures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
- Addresses guest issues that may arise; consults with Operator regarding complex issues.
- Maintains a positive working relationship and treats all employees with Honor, Dignity, and Respect while providing them with direction and feedback.
- Strictly adheres to all Company policies and procedures.
A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:
Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.- Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
- Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
- Competitive Pay/Benefits - Along with a competitive paycheck and benefits package, you will work in a nurturing environment where you will learn valuable business and people skills.
- Healthcare available - You have access to pick a plan that fits you/your families needs best.
- Development Opportunities - There is plenty of potential for personal and professional development to further your career.
- It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.
REQUIREMENTS
- Minimum of two years of prior leadership experience
- Excellent written and verbal communication skills
- Proficient with Microsoft Office
- Willing and able to remain calm in high-stress situations
- Ability to drive results through a team of 50-70 people
In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.