What You’ll Do:
Flawless service is the centerpiece of hospitality—and hospitality is something we take pretty darned seriously. Our Servers are responsible for assisting guests with food and beverage choices, attending to their needs and making sure every dining experience is nothing short of spectacular. Your personality combined with your knowledge of the menu is the can’t-miss combo that keeps people coming back. We will be looking to you to make every dining experience flawless.
Here are a few things you can expect to do during a typical shift:
1. Communicate effectively with guests and answer questions regarding menu items, specials and beverages.
2. Maintain knowledge of current menu choices, specialties and menu deviations, and food shortages in the kitchen.
3. Collaborate with kitchen staff to ensure that all orders are prepared in a timely and accurate manner.
4. Monitor and maintain the guests dining experience by delivering items, fulfilling customer needs, offering desserts and drinks, remove courses, replenish utensils, and refill glasses.
Where You’ll Do It:
Acqua is a casual restaurant within the Hilton BWI serving 3 meals daily. The space features a buffet and traditional dining for breakfast and an expansive bar and lounge space for lunch and dinner service.
The food menu is an approachable offering of classic American fare with influences from the Maryland region, including crab cakes and a cheesy crab pretzels. The beverage menu includes an assortment of imported and domestic beers with a few local options, including Flying Dog Brewery, and a good variety of wines and cocktails.
Where You’ve Been:
We’re looking for someone with a High School diploma (or equivalent) and previous serving experience, preferably in an upscale dining environment. The ability to think on your feet and work calmly under pressure is essential. You must be able to contribute to a collaborative and diverse team dynamic and have a passion for customer service. Food Handler’s and Liquor Permits are also required.
When You’re Here:
This probably goes without saying but you’ll be on your feet a lot. There will be occasions when you may be carrying/lifting up to 50 pounds, walking, bending/twisting and climbing stairs. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.
Experience
Required- 2 year(s): Customer Service
- 2 year(s): Food & Beverage
- 2 year(s): Server
Behaviors
Required- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Required- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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