Risk Manager, Risk Engagement Process Lead (FS)

Category

Risk Management

Experience

Manager

Primary Address

Plano, Texas

Overview

Risk Manager: Risk Engagement Process Lead

As the Risk Manager managing the Issues & Events and Audits & Exams process in Capital One’s Financial Services Business Risk Office (first line of defense), you will govern the portfolio of risk engagements owned by our division. You will establish and manage an efficient process, enabling delivery teams to engage in a frictionless and optimized way, providing transparency through key reporting and data analysis, while driving value for our business and customers. In this position, you will coordinate with other lines of business as needed, including 2nd line and 3rd line, to closely govern risk engagements (i.e., Issues, Events, Audits, Exams) in accordance with Capital One’s policies and procedures. Additionally, you will collaborate with associates across all lines of defense in further maturing our risk management practices, creating order and sense out of complexity and uncertainty, through strong problem solving, collaboration, and communication skills.

In your role, you will:

• Develop a deep understanding of Auto Finance business strategies, products, services, and risk profile;

• Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite;

• Analyze data to proactively identify risks and trends and provide insights that support internal customers in decision-making;

• Provide guidance and advice on implementing risk policies and programs;

• Drive collaboration between the risk, compliance, legal, and other business support functions;

• Ensure independent escalation of risk management gaps, issues, and concerns to executive management;

• Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience;

• Manage the process, governance and oversight for how risk engagements are facilitated across the division;

• Demonstrate strong written and verbal communication skills, including developing and delivering presentations

Tasks and responsibilities include:

• Oversee the process and portfolio of all risk engagements (Issues & Events, Audits & Exams)

• Partner with Risk Engagement Leads in ensuring risk engagements are appropriately documented and managed in accordance with expected timelines and policies

• Conduct analysis, identify trends, and report on the status of risk engagements

• Design and deliver regular training for Risk Engagement Leads on their roles and responsibilities, program methodology, and the tools leveraged

• Identify and implement ways to improve and streamline risk engagement processes

• Demonstrate outstanding communication and partnership skills, essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes

• Foster effective partnerships and collaborate with First and Second Line partners

• Participate in risk and other management forums and contribute to continuous improvement of risk management practices

• Participate in and execute other special projects for the team on a periodic basis

• Use of data tools such as Google Sheets and Tableau, with ability to analyse data for trends and insights

• Experience with data tools such as Google Sheets or Tableau and data analysis

• Strong written and verbal communication skills including developing and delivering presentations

Hybrid associates work in-office three days per week, Monday through Thursday. When we’re in the office, we’re not just getting work done—we’re collaborating, building relationships, and taking advantage of all our in-person resources, including health centers, cafeterias, green spaces and much more.

Fridays are enterprise-wide virtual work days.

Basic Qualifications:

• High School diploma, GED or equivalent certification

• At least 3 years of experience in risk or process management

• At least 3 years working with internal business customers

Preferred Qualifications:

• Bachelor's Degree or military experience

• 3+ years of experience in presenting to senior leadership

• 5+ years of experience in risk or process management

• 5+ years working with internal business customers

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).