Position Overview:
We are seeking a highly organized, proactive, and customer-focused Sales Support Representative to join our dynamic team. This role is responsible for providing administrative support to our sales team, ensuring a seamless customer experience, and contributing to the growth of our business. The ideal candidate will be proficient in Microsoft Office, Google Suite, and preferably QuickBooks, possess excellent phone etiquette, and have a strong understanding of administrative tasks. A proactive attitude and the ability to anticipate needs and take initiative are essential for success in this role.
Key Responsibilities:
- Customer Service:
- Provide exceptional customer service via phone and email, responding promptly to inquiries and resolving customer issues.
- Manage the front desk and greet visitors with a warm and professional demeanor.
- Utilize phone systems to handle incoming and outgoing calls, ensuring accurate and efficient communication.
- Sales Support:
- Proactively assist the sales team with administrative tasks, such as data entry, document preparation, and document control.
- Support the sales team in creating sales materials and presentations using Google Suite tools and Microsoft Office software.
- Conduct market research and maintain industry knowledge to provide valuable insights to the sales team.
- Assist with product labeling, ensuring accurate and timely application of labels to products or packaging.
- Administrative Duties:
- Maintain accurate and up-to-date records and reports using administrative software and tools, preferably including QuickBooks.
- Perform general administrative duties, including proofreading and editing materials as needed.
- Demonstrate strong time management skills, prioritizing tasks effectively to meet deadlines.
Qualifications:
- Bilingual skills are preferred but not required.
- Proficiency in Microsoft Office, Google Suite, and preferably QuickBooks.
- Excellent phone etiquette and customer service skills.
- Strong administrative background, with experience in an office setting.
- Ability to multitask and proactively prioritize tasks effectively.
- Proven time management skills, with a focus on meeting deadlines.
- Strong typing skills and attention to detail.
- Ability to work in a fast-paced environment and maintain a positive attitude.
- High school diploma or equivalent required; an associate's degree or higher is preferred.
Compensation and Benefits:
- Starting at $22/hr + bonus opportunities.
- 401(k) plan with 401(k) matching.
- Holiday pay, sick pay, and paid time off (PTO).
Why Join Us:
This role is ideal for individuals who are passionate about sales, customer service, and administrative tasks. If you are highly organized, proactive, and have a strong work ethic, we encourage you to apply for this challenging and rewarding opportunity.
Job Type: Full-time
Pay: From $22.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Weekends as needed
Language:
- Chinese (Required)
Ability to Commute:
- San Jose, CA 95112 (Required)
Ability to Relocate:
- San Jose, CA 95112: Relocate before starting work (Preferred)
Work Location: In person