About European Wax Center
European Wax Center®, a leading beauty lifestyle brand franchise, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. Our goal is to Reveal Beautiful Skin®, through exceptional services by professionally trained and certified waxing experts.
Job Summary
The Sales Associate role is responsible for providing exceptional customer service, driving package sales, and building long lasting relationships with our guests both in person and over the phone. It is a fast paced, goal oriented position. This position offers an hourly rate of $16.50 to $17.50 per hour depending on experience plus a commission structure based on your personal sales.
Benefits/Perks
- Hourly Base + Commission
- Health, Vision, and Dental Insurance
- Flexible Scheduling
- Discounts on Services and Products
- Referral Bonuses
- Growth Opportunities
- Positive Team-Oriented Culture
Responsibilities
- Engage with customers to understand their needs and provide exceptional service.
- Provide exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Manage front desk operations, including phone etiquette and guest check-ins.
- Conduct negotiations to close sales effectively and meet targets.
- Manage and develop client accounts through regular follow-ups and relationship building.
- Perform product demonstrations and upselling techniques to enhance customer experience.
- Utilize CRM tools like Salesforce to track sales activities and customer interactions.
- Collaborate with the management team to identify new business opportunities and strategies.
Qualifications
- Strong customer service skills with a focus on guest relations
- Excellent phone etiquette and ability to handle multi-line phone systems
- Proven experience in sales, particularly in upselling and B2B environments
- Demonstrated ability in upselling and negotiation techniques
- Strong negotiation and customer service skills
- Ability to conduct effective product demos
- Experience in outside sales and territory management
Job Types: Full-time, Part-time
Pay: $16.50 - $17.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Mileage reimbursement
- Vision insurance
Compensation Package:
- Commission pay
Schedule:
- Day shift
- Evening shift
- Weekends as needed
Ability to Commute:
- Tustin, CA 92782 (Required)
Ability to Relocate:
- Tustin, CA 92782: Relocate before starting work (Required)
Work Location: In person