Role: Sales Compensation Specialist/Agent
Job Summary: Sales Compensation Specialist is responsible for managing the work queue, handling daily allocated cases, tasks and ensure there is no First Meaningful Response (FMR) miss, untouched and case updates are aligned to compliance standards and the audit checklist. Specialist is accountable to make sure case problem is addressed to customer satisfaction.
Role & Responsibilities
· Analyse compensation case and accountable for resolution of the case
· Responsible to run reports needed for issue resolution, conduct all the research using the data to identify root cause for resolution
· Collaborate with cross-functional teams on a daily basis for issue resolution, clearly provide details with examples for timely response. Know when to follow up and/or escalate
· Facilitate tracking and maintain data for Compliance, Accuracy, Governance
· Understand process definitions, calculations, metrics and matrices of Sales Compensation support
· Come up with improvement areas related to processes, systems, and procedures based on the seller experience
· Able to manage and prioritize own time; provide feedback to supervisors on goal / task completion.
· Exercise sound judgment within generally defined processes, tools and policies in developing methods, techniques, and evaluation criteria for obtaining results
Basic Qualifications
· High School Diploma, GED, or equivalent
· Minimum 2 years of experience relevant to the job description
Preferred Qualifications
· Works well in fast paced environments and the resultant need for prioritization and multitasking
· Medium/Advanced skills with data, analysis and creation of reports
· Cross-functional collaborator capable of working with teams to provide timely resolution
· Willingness to grow with the team and tackle process specific tasks as required
· Strong conflict resolution skills coupled with a proactive approach to identifying challenges before they reach "critical mass"
· Previous experience as Customer Support Representative is strongly preferred
· Proficiency to medium/advanced skill level using MS Excel is a must; experience with other database tools is a plus
· Ideal candidate will have 2-4 years' experience demonstrating solid analytical skills working with the cross functional teams like, finance, IT support teams, Sales and Customers
· Excellent communication and problem-solving skills
About UsInfosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 44 delivery centers in 16 countries spread across 5 continents, with 59,443 employees from 108 nationalities, as of March, 2025.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person