SCHEDULER
The Diagnostic Scheduler is responsible for assisting patients and referring physicians and their staff in scheduling diagnostic radiologic procedures.
Essential Duties & Responsibilities of Scheduler
- Promotes a positive patient experience by following required policies and procedures. Treats each patient as their most important priority.
- Greets patients and/or referring providers via telephone in a professional and courteous manner.
- Listens to patients’ and referring providers’ requests for diagnostic radiologic procedures and asks appropriate questions to get information needed to schedule procedure.
- Responsible for understanding each modality and the affiliated exams, including contraindications and scheduling guidelines such as proper preparation.
- Schedules requested procedures and walk-in patients maximizing equipment utilization.
- Accurately enters registration demographics into patient information system; attaches orders; and/or verifies information on existing patients.
- Informs patients of preps as necessary.
- Obtains appropriate lab and or prior images as required or confirms appropriate labs or images have been ordered or requested.
- Calls patients to confirm or re-schedule exams as needed.
- Directs non-scheduling related incoming telephone calls to the appropriate department in an efficient manner.
- Manages Scheduling unit’s fax inbox. Reviews and identifies electronic documents received. Accurately attaches document to the appropriate patient’s electronic medical record.
- Performs ancillary scheduling tasks on a rotating weekly basis including but not limited to:
- Schedules patients approved by Pre-authorization Department
- Follows up on order requests from referring providers
- Reviews orders identified as incorrect or questionable to determine appropriate action
- Performs other duties or special projects as assigned by management.
Job Requirements and Qualifications of Scheduler
Education and Experience for Scheduler
- High School diploma or equivalent
- 1 - 2 years’ scheduling or medical office experience desired or equivalent combination of education and experience
Knowledge/Skills/Abilities for Scheduler
- Strong communication skills with demonstrated ability to express ideas and information clearly and concisely in a manner appropriate to the audience
- Demonstrated ability to interact with patients, families, staff, physicians, and all levels of employees
- Ability to effectively contribute as a team member promoting cooperation, collaboration and flexibility in working with others to achieve quality patient care
- Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations
- Ability to maintain confidentiality, security and standards of ethics with all information
- Strong discretion in dealing with confidential and sensitive information
- Comply with all state/federal regulations (including HIPAA), company policies, standards and health & safety rules
- Ability to take initiative, be self-motivated and an independent, accountable, dependable performer
- Demonstrated critical thinking, problem analysis and problem resolution skills
- Ability to set priorities, be flexible and manage multiple tasks simultaneously
- Ability to work effectively in a high volume, fast-paced environment
- Ability to perform work accurately and thoroughly
- Ability to use and understand medical terminology
- Proficiency with Electronic Medical Records (EMR) and Microsoft Office Word and Excel
- Regularly and consistently demonstrates commitment to organization values
Job Type: Full-time
Pay: $17.00 - $19.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Radiology
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Lincoln, NE 68506 (Required)
Ability to Relocate:
- Lincoln, NE 68506: Relocate before starting work (Required)
Work Location: In person