Job Title: Security Officer
Job Summary: Security Officers are responsible for patrolling and inspecting Lake Winnepesaukah's property to protect against fire, theft, vandalism, employee/guest injury, illegal activity and/or inappropriate guest/employee activity in accordance with Company policies and procedures. Security Officers will also assist in directing vehicles in parking areas, directing traffic, and assisting guests wherever possible.
Job Responsibilities:
- Provide verbal instructions to guests and/or employees in assigned areas of responsibility including patrol areas, parking areas, and security posts.
- Monitors and responds to inappropriate guest and/or employee behavior, enforces rules and restrictions, regulates guest/employee actions, enforces state and local laws, and requests assistance from the Security Supervisor as needed.
- Patrol the entire park and additional property looking for any problems, assisting guests in finding or to find lost individuals, and acting as a Security Officer by preventing both property destruction and theft.
- Assist guests in parking areas by directing traffic on and off the park and directing cars where to park. In addition, Security Officers will assist employees with some vehicle problems.
- Assist Human Resources with escorting terminated employees/disgruntled guests off the premises.
- Monitor the entrance and exit of all employees, visitors, and vendors as well as direct them appropriately.
- Escort all Front Gate Cashiers, Food Associates, and Game Associates as they pick up and drop off money from various locations on the park.
- Maintain a high level of confidentiality.
- Assist First Aid and Safety as needed.
- Remain focused on the job while dealing with interruptions from guests and/or other employee contact.
Education/Experience:
- High school diploma or GED certificate is preferred.
- Previous experience in security and/or customer service preferred.
- Must be at least 18 years of age.
- Must have a valid drivers' license.
Physical Requirements:
- Able to move equipment which would include pushing, pulling, bending, and lifting.
- Able to stand, sit and/or walk for up to sixteen (16) hours.
- Able to walk quickly to/from job locations up to one (1) mile distance.
- Able to regularly lift and/or move up to 40 lbs.
- Must have good hearing and visual acuity to observe equipment, guests, etc.
- Able to read and understand daily checklists.
- Able to speak to give other employees and guests verbal instructions.
- Able to work in a considerably noisy environment with equipment and amusement rides.
- Able to perform work duties outside in varying weather conditions prevalent at the time.
Knowledge, Skills,Abilities:
- Able to communicate effectively in a professional manner with co-workers, supervisors, subordinates, vendors, and Lake Winnepesaukah guests.
- Able to learn and understand all policies and procedures pertinent to the department and the functions of the job.
- Able to make quick and effective decisions.
- Able to follow verbal and written directions.
- Able to follow safety practices and be safety conscious.
- Able to interact with guests and employees in a friendly, but firm manner to provide for good guest experience and enforce safety rules.
- Able to take control of stressful or volatile situations calmly, patiently and in a professional manner.
- Able to learn and remember all areas of the park.
- Able to work effectively independently as well as with a group.
- Able to learn, comprehend, and enforce Lake Winnepesaukah policies and procedures.
- Able to handle multiple tasks simultaneously.
- Able to follow daily operational opening and closing procedures.
- Able to respond quickly to unusual situations.
- Able to handle minor complaints and suggestions from guests in a calm and professional manner or seek additional assistance from the supervisor if necessary.
- Able to write legibly to complete reports.
Safety:
- Promote and practice safe work practices at all times.
- Use personal protective equipment (PPE) as needed.
- Adhere to company, state and federal safety standards and regulations.