SafetyCulture is among the fastest-growing tech companies. Our bold ambition is to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often!
The Role
We’re seeking a Senior Billing Specialist to join our Finance team. This is a high-impact role responsible for leading our billing operations, ensuring accuracy, and optimizing processes as we scale. You’ll work cross-functionally with Sales, Customer Success, and Engineering, playing a key part in delivering a world-class customer billing experience.
Key Responsibilities
- Manage end-to-end billing processes including invoicing, adjustments, credits, and reporting
- Ensure accuracy and compliance of all billing transactions across systems
- Work closely with Revenue Operations and Sales teams to ensure correct billing terms and customer data
- Reconcile and troubleshoot billing discrepancies in a timely and customer-focused manner
- Own and enhance billing automation processes using Salesforce, NetSuite, and Excel
- Partner with internal stakeholders to support audits, reporting, and data analysis
- Identify opportunities to streamline workflows and improve billing performance metrics
- Advanced Problem Solving & Escalation Management - Serve as the subject matter expert and primary escalation point for all complex billing inquiries and disputes, working to resolve root causes and implement preventative measures.
- Commercial Collaboration - Partner with commercial teams (Sales, Legal, Solutions) to accurately translate complex deal terms and pricing models into billable configurations.
What You'll Have
- A passion for clean processes, financial accuracy, and continuous improvement.
- 3–5+ years in a billing or accounts receivable role, ideally in SaaS or high-growth tech
- Strong hands-on experience with Salesforce, NetSuite, and Microsoft Excel
- Deep understanding of billing models (subscription, usage-based, etc.)
- Excellent analytical and problem-solving skills
- Detail-oriented, organized, and comfortable managing competing priorities
- Strong communication and collaboration skills across time zones and departments
Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you
You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
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