Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Senior Manager, Contactless Form Factors (TWA) : (9 month-temporary work assignment)
Global Merchant & Network Services primarily focuses on the businesses that accept our cards. We bring together the businesses that manage and evolve the company's relationships with the millions of merchants around the world that accept American Express, as well as the team that runs the company’s payment network and manages bank partnerships globally.
Network & Acquirer Solutions (NAS) drives the development of new payment services and products for the American Express Global Network Issuers, Acquirers and Merchants and is responsible for the operation of the payment network, safely and securely processing more than ~$1.6 trillion in transaction volume globally each year.
The Network Product & Enablement team is a critical part of the NAS organization. Our remit spans the maintenance of existing functionality, the development of new products and services, operating the Network and managing the end-to-end partner lifecycle. Our solutions deliver value to American Express’ Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express’ issuers, acquirers and merchants.
About the Role
Reporting to the Director, Contactless Form Factors, this TWA role is an exciting opportunity for a talented product manager to join a team focused on driving the product vision, strategy, go to market and distribution plans, of our Industry & Contactless Payment Solutions. You will be responsible for the product development and maintenance of all Contactless Cards (Physical & Digital), enhancements of existing Apple Pay Digital Wallet functionality and Control & Compliance activities.
Key Responsibilities
- Strategy Development: Establish a product vision, strategy, and roadmap for Physical & Digital Contactless Cards. Define and prioritize the product roadmap based on market research, customer feedback and industry trends.
- Performance Monitoring: Define key performance indicators (KPIs) and regularly monitor and report on the success metrics, making data-driven decisions to drive product enhancements.
- Partnership Management: Identify and establish strategic partnerships with relevant stakeholders to deploy globally scalable solutions, ensuring continuous focus on best-in-class user experiences, opportunities to test and learn, product quality, and speed to market.
- Regulatory Compliance and Industry Trends: Stay informed about regulatory requirements and ensure that our products comply with applicable laws and regulations, whilst maintaining a pulse on industry trends to shape the direction of product features and capabilities.
- Team Leadership: Lead a product associate, foster a culture of collaboration, innovation, and excellence.
Requirements/Qualifications
- Relevant experience: Experience in global payments, ideally within Product Management. Solid understanding of evolving digital payment technologies and payment processing.
- Effective communicator and influencer: Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience.
- Results oriented: Proven track record of coordinating between Business, Product, Platform Delivery, and Technology teams to deliver key strategic projects.
- Passion for execution: Passion to drive program execution and delivery in a fast-moving and innovative environment.
- Problem solving: Ability to gather and synthesize data to drive insights and leverage thought leadership and critical thinking to solve problems.
- Project management: Exceptional project management skills with flawless organizational skills and attention to detail.
- Highly collaborative: Ability to collaborate with and build strong relationships with internal and external stakeholders to deliver value beyond traditional means.
- Cross-functional team leadership: Ability to mobilize and lead cross-functional team collaboration to achieve results in a fast paced, multi-partner environment with constant change. Demonstrated track record for delivering results in complex and highly matrixed organizations.
Minimum Qualifications
AXP employees will maintain their current salary and may be eligible for a completion bonus at the end of the temporary work assignment. The completion bonus is up to 5% base salary for laterals in band and up to 10% base salary for stretch assignments. The completion bonus amount will also be pro-rated to reflect the length of the assignment.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.