The Patient Service Coordinator II MA-C provides support and clinic coordination of multiple patient care services, exercising independence in the planning and accomplishment of a wide spectrum of clerical duties. Responsibilities include: scheduling of new patients, follow-up clinic appointments, subsequent treatments, and requested diagnostic tests, acquiring of insurance verifications, referrals and authorizations, preparing and maintaining the patient's medical record, reconciling billing issues, answering multiple phone lines and triaging phone calls. Excellent communication and problem-solving skills around patient care and clinic matters are vital. Exceptional compassion, sensitivity, and emotional stability are necessary. As a member of the physician practice team, this position acts as a professional liaison with patients, families, and other departments.
This position also functions as a key member of the clinical care team during clinic hours in the role of medical assistant by rooming patients, taking vital signs including patient weights, documenting these in Epic, drawing blood (phlebotomy), retrieving and reviewing patients' medication lists, assisting in minor office procedures, and by monitoring and improving overall patient flow in the clinic. This individual performs responsibilities in a timely and accurate manner, demonstrating all service excellence commitments. This individual will partner in the orientation and training of new staff. These responsibilities are often carried out simultaneously with frequent interruption. In addition, this job may include other special project assignments as directed. All duties accomplished with an exceptional customer service approach (AIDET Level II) to optimize the patient's experience in the Swedish system.
Providence caregivers are not simply valued – they’re invaluable. Join our team at Swedish First Hill and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Required Qualifications:
- Graduate of certified medical assistant program.
- Upon hire: Washington Medical Assistant Certification.
- Upon hire: National Provider BLS - American Heart Association.
- 1 year Medical assistant experience in a healthcare setting required (i.e. physician’s office, scheduler, etc.).
Preferred Qualifications:
- Associate's Degree or equivalent from a two-year college or technical school with emphasis in Health Care.
- Experienced in obtaining insurance verifications, referrals and authorizations.
- Experience with Epic.
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.