Senior Program Lead, Liability Insurance

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join: 

The AirCover team is charged with managing and growing the AirCover business inside of Airbnb. We have a responsibility to our community of Hosts and guests to be there when things don’t go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community.

The Difference You Will Make:

This role is focused on the ongoing management of AirCover’s insurance partners supporting the Host Liability Insurance program, a part of AirCover for Hosts. 

The successful candidate will partner internally with actuaries, business development, legal, operations, finance, product management, and externally with insurance brokers and insurance carrier leadership to develop strategies and action plans for achieving Airbnb’s business objectives. The work will make a difference for every stay that occurs on Airbnb and shape some of our most sensitive interactions between guests and hosts.

A Typical Day: 

• Cultivate and grow external relationships with existing partners while identifying new opportunities for growth
• Manage ongoing partnerships in a thoughtful manner that balances accountability and realism
• Skillfully navigate internal discussions around metrics and business performance 
• Oversee and optimize liability insurance programs, ensuring comprehensive coverage and compliance.
• Develop and introduce innovative products or processes aligned with broader business objectives.
• Exhibit high attention to detail and proactively identify new ways to optimize team operations.
• Translate strategic objectives into actionable tasks, defining clear success criteria for each.
• Provide strategic advice to leadership on key market players, assessing strengths, weaknesses, and recommending optimal choices for Airbnb.
• Thrive in high-ambiguity environments, collaborating effectively with numerous cross-functional stakeholders.
• Assess and determine when a business relationship has reached its natural end point, acting decisively as needed.

Your Expertise:

• 10+ years of experience in partnerships at an Insurer or Broker or equivalent experience managing insurance partnerships at a tech company.
• MBA or other advanced degree is a nice to have.
• Demonstrated history managing complex insurance relationships spanning either multiple lines or multiple geographies.
• Extensive experience and comfort with liability insurance programs.
• Willing to develop and introduce new products or ways of working to support wider business objectives.
• Highly attentive to detail and obsessed with finding and sharing new ways to optimize the work our team does.
• Experienced with providing strategic advice to leadership.
• Comfortable working in a high ambiguity environment with a large amount of cross functional stakeholders.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.