Senior Solutions Engineer, Ad Operations

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the team

We are an experienced group of Solutions Engineers supporting Roku video and display advertising products. Team members partner with Product, Engineering, Ad Operations, and Client Services representatives to solve problems and implement scalable solutions that help grow the Roku ads ecosystem.

About the role

We are seeking a talented Solutions Engineer to join our team. Reporting into the Senior Director of Ad Operations, you will work closely with internal and external stakeholders to onboard and maintain integrations with 3rd party programmatic platforms, ensuring the health of programmatic ad spend across the Roku supply network. You will also partner with Engineering and Product teams to support ad-serving and ad-decisioning workflows within our core ads mediation layer, Roku Exchange.

For New York Only - The estimated annual salary for this position is between $148,000 - $221,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off

What you'll be doing 

• Partner with third party programmatic platforms to onboard new partners, manage inventory rules and maintain network configurations
• Act as subject matter expert for programmatic buying channels
• Establish best practices to maximize performance and stability across PG, PMP and Marketplace deal types and monetization strategies
• Ensure the health of programmatic deals across integrated demand platforms, acting as primary contact for technical escalations and troubleshooting inquiries
• Develop dashboards and custom reports to monitor programmatic activity by platform and investigate performance issues
• Develop deep expertise across Roku supply routing and ad mediation pathways including but not limited; maintain network configurations and own the process for implementing system changes that impact supply routing
• Partner closely with Inventory Management team to maintain a detailed record of configuration settings for internal and external supply routing systems
• Partner with Product and Engineering leads to flag service disruptions, resolve system outages and advise on improvements that can improve network performance
• Align with Product Managers to validate quarterly feature releases, ensuring the successful rollout of features that impact programmatic monetization, video ad-serving and supply mediation
• Develop documentation to outline critical details about system architecture, operational tools and troubleshooting processes that support the core Ad Platform
• Working with Senior Engineers and Product Managers to define the next generation of products, services and applications within the Roku Ad Platform, including identifying gaps in the existing system and designing alternatives that are scalable, robust and easy to maintain
• Contribute to the vision, strategy, and execution for the Technical Operations, QA, Product and Engineering groups across the Roku Advertising Network

We're excited if you have

• Bachelor’s Or Master's Degree (preferably in Engineering/Computer Science)
• 5-10 years experience in AdTech/MarTech at a top-line publisher, DSP, SSP, Ad Network or Ad Agency, preferably as a Solutions or Integrations or Professional Services Engineer  
• 1-3 years of experience with big data visualization tools such as Looker, DataDog, Tableau or similar.  Ability to develop custom dashboards, looks and views. Exposure to and working knowledge of SQL, HIVE or another database architecture required  
• Knowledge of the performance advertising landscape, specifically with ad servers, DSPs, DMPs, ad networks, ad platforms, etc. Comprehension and experience in trafficking digital video and other formats, including VAST and VMAP 
• Track record of success providing technical support for external and internal stakeholders, particularly while overseeing complex integrations 
• Ability to communicate clearly, concisely, and effectively, both verbally and in writing to different audiences such as Product, Engineering, Operations, and Sales
• Strong critical-thinking, analytical, logical, and results-oriented skillset with a focus on data analysis, reconciliation, and transformation
• Highly proficient in Excel, including pivot tables, chart-making, and manipulation of large data sets
• Analytical mindset, project management-oriented, deadline-driven, and process-oriented with a solutions-oriented composition
• Experience working with engineering to triage and resolve issues quickly and efficiently

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

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