Position Summary:
Ensures a positive guest interaction while serving guests in a friendly, timely and efficient manner.
Essential Functions and Responsibilities:
- Assumes 100% responsibility for quality guests’ experience.
- Welcome and greet guests within two minutes of being seated.
- Informs guests of specials and menu changes.
- Offers specific beverage, appetizer, entrée, and dessert recommendations either upon request or you genuinely feel your guests will enjoy.
- Answer questions about our food, beverages and other restaurant functions and services.
- Take food and beverage orders from guests, enter orders in our point-of-sale system before taking item to the table.
- Deliver food and beverages from kitchen and bar to guests in a timely matter.
- Clean and prepare the table for the arrival of menu items.
- Perform side work during each shift as required by service station assignment.
- Maintain clean and stocked service and dining areas.
- Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service.
- Respond promptly and courteously to any requests.
- Provide proactive beverage refills.
- Prepare final bill, present check to guest, accept payment, and process through the POS system or pat at the table system.
- Be ready and willing to assist fellow servers before they ask.
- Expresses appreciation to the guests, for their visit and invite them to return.
- Attends all scheduled employee meetings and brings suggestions for improvement.
- Notify the manager-on-duty any time a guest is not 100% satisfied with their experience.
- Covers other servers duties while on break as requested by MOD and in accordance with rotation.
- Participates in scheduled catering events as required.
- Performs other duties as assigned by a supervisor.
Job Requirements:
- Previous server experience in restaurant or hospitality sector required or minimum six months experience working for any of our restaurants as a host, busser or other similar guest interfacing position. Must have good performance and manager reference.
- 18 years of age or older as required by state law to serve alcoholic beverages.
- Ability to handle money and operate a point-of-sale system.
- Food handler’s card and alcohol awareness training certification where required by state and local laws.
- Eligible to work in the United States.