A restaurant server is a customer service professional responsible for creating a positive dining experience while maximizing sales opportunities. Their key duties include:
- Customer Engagement: Greet guests warmly, provide menu recommendations, and answer questions about food and beverages.
- Order Management: Accurately take and relay orders to the kitchen and bar, ensuring timely delivery.
- Upselling & Sales: Suggest complementary items, promotions, and specials to enhance the guest experience and increase revenue.
- Problem-Solving: Address customer concerns professionally, resolve complaints, and ensure satisfaction.
- Transaction Handling: Process payments, handle cash and card transactions, and provide accurate billing.
- Team Collaboration: Work closely with kitchen staff, bartenders, and fellow servers to maintain efficiency.
- Cleanliness & Organization: Maintain a tidy dining area, reset tables, and follow health and safety regulations.
A successful server combines customer service expertise with sales skills, ensuring guests feel valued while driving business growth. If you’d like a more structured template, you can check out this restaurant server job description or explore customer service and sales roles.
Job Type: Full-time
Pay: $2.13 - $2.14 per hour
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Work Location: In person