Server Job Responsibilities:
Serves patrons by providing information to help food and beverage selections, delivers orders refills, offering assistance in item selection. Server/Employee is well educated with menu offerings, maintains dining ambiance and clean work areas. Delivers service in upbeat, positive manner, learns guest’s names, suggests items and offers assistance.
Server Job Duties:
- Prepares room for dining by table set up; i.e., condiments, napkins, utensils, menus, etc.,
- Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
- Provides fast friendly & professional service to all guests. Follows the Spotlight Attributes of Welcome, Upbeat and Positive, Delight the Customer, Provide a Warm Farewell and Overall, Moment of Truth.
- Helps patrons select food and beverages by presenting menu; offering cocktails, beer, or wine; suggesting courses; explaining the chef's specialties; identifying appropriate alcohol pairing; answering food preparation questions.
- Transmits orders to bar and kitchen by recording patrons' choices, identifying patrons' special dietary needs and special requests.
- Keeps kitchen staff informed by noting timing of meal progression.
- Serves orders by picking up and delivering patrons' choices from bar and kitchen, delivering accompaniments and condiments from service bars. Does not call off orders, but knows which orders were placed by guests.
- Responds to additional patron requirements by inquiring of needs, observing dining process.
- Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs.
- Concludes dining experience by thanking guests for visiting the restaurant; inviting patrons to return.
- Obtains revenues by totaling charges; issuing bill; accepting payment; returning change or credit card or casino payment and signature slip to patrons.
- Contributes to team effort by accomplishing related results as needed.
- Maintains clean work areas always, replenishes stocks at end of shift and completes end of shift duties.
- Follows outlet policies and procedures for operational flow at each Side Station and floor station.
- Knows and promotes customer events and programs and can provide accurate information to our guest.
- Thanks, Guest, for coming in and invites them back as guests leave their dining area.
- Arrives for scheduled shift on time, with proper attire on. Uniform must be clean and pressed at all times, with name tag and badge visible.
- Knowledge of the daily chef and daily beer specials. Knowledge of the daily sporting events and location of sporting events on TV’s.
Server Skills and Qualifications:
General Math Skills, Verbal Communication, Customer Service, Resolving Conflict, Teamwork, Persistence, Energy Level, Selling to Customer Needs, Thoroughness, Professionalism, Client Relationships
Physical Requirements:
- Must be able to stand or walk 8-10 hours at a time.
- Must be able to bend, twist, turn, squat and rotate body.
- Must be able to lift 15 pounds above the head.
- Must be able to work a fluctuating schedule that includes nights, weekends, and holidays.
- Ability to continually stand and/or walk entire shift.
- Dexterity to use computerized cash register.
DISCLAIMER:
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).