Position Summary:

Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve.

As a Service Deli Clerk, you will assist in the cooking, preparing, presentation, and serving of our high-quality dishes, ensuring the highest standards of food quality, freshness, and sanitation in the deli department. Serving our guests in a cheerful and helpful manner, displaying and restocking product and assisting with any Deli functions as management sees fit is required for the role.

Primary Position Duties:

Key Duties and Responsibilities:

• Helps with the production, development, preparation, and maintenance of deli menu items in accordance with recipes and quality standards.
• Assists in the cleaning and sanitation in the food service and seating areas.
• Assists in the displaying and restocking of deli products. Ensures shelves and cases are filled, fresh, rotated, faced, and cleaned.
• Maintain accurate food inventories.
• Assist in unloading deliveries and organizing stock rooms as needed.
• Monitors and maintain kitchen equipment.
• Collaborate and work cohesively with Deli team members to ensure efficient and effective kitchen operations and guest service. Consistently builds and supports a culture that is based on relationships and continuous improvement.
• Maintains training and certification by actively attending in-person trainings and consistently utilizing digital training platforms.

Guest Service:

• Greet and assist guests in a friendly and courteous manner.
• Provide knowledgeable answers to guest inquiries.
• Promote and exemplify a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication with guests and team members.
• Provides excellent guest service by acknowledging guests promptly and taking their orders accurately. Prepares and processes the guest’s orders promptly and finalizes their purchase in a friendly manner.
• Displays excellent problems solving skills and prides themselves on finding the best resolution that exemplifies the “Lee’s Way- doing what’s best for our guests, our team, and our company”.

Product Handling:

• Stock shelves and maintain displays according to store standards.
• Ensure product freshness by rotating stock and checking expiration dates.
• Assist in unloading deliveries and organizing stock rooms as needed.
• Package and label products using a computer program.
• Assists the department to maintain proper freshness, pricing, code dating, tare and merchandising of products in compliance with company policies and procedures.

Cleanliness and Safety:

• Maintain a clean and organized work area.
• Follow all safety and sanitation procedures.
• Report any safety hazards or equipment issues to management.
• Adhere to all food safety and sanitation regulations.
• Contributes towards the cleaning responsibilities in the department as management sees fit.

Cash Handling (if applicable):

• Operate cash registers and handle transactions accurately.
• Follow store policies on returns, exchanges, and refunds.
• Ensure the security of cash and other financial transactions.

Team Collaboration:

• Work cooperatively with team members to achieve store goals.
• Participate in team meetings and training sessions.
• Assist other departments as needed.
• Attends departmental, store and company meetings as required contributes to profits and revenues and meets productivity standards.
Has knowledge of and complies with all company policies, procedures, programs and directives. Refers to Team Member Handbook continually to ensure policies and procedures are followed. Promotes a harassment-free environment, and immediately reports any potential harmful situation to management.

Position Requirements:

Age Requirement: 18yrs+
Food Handlers Permit Required
Availability: 6:00am-9:00pm any day Monday-Sunday according to the needs of the store, including weekends and holidays

Physical Requirements:

• Ability to stand, walk, twist, sit, and bend for extended periods.
• Ability to lift and carry items weighing up to 50 pounds.
• Manual dexterity for handling small objects and operating equipment.
• Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.
• Occasionally stoop, crouch, kneel, or crawl.
• Prolonged periods standing and walking.
• Must be able to access and navigate all areas of the store.
• Must be able to lift up to 50 pounds at times.
• Lifting may include floor to shoulder and overhead lifting repeatedly.
• Occasional use and climbing of step stools or ladders are required.

Tools and Machinery:

• Register system
• Extensive phone and intercom use
• Blades, slicers, and knives
• Fryers, ovens, grills, hot cases and cold cases
• Temperature controlled rooms
• Step stools/ladders
• Trash Compactor
• Bailer
• Wheelers
• Delivery Vehicles (21yrs+)
• Digital communication and training platforms

Education or Skills:

Education and Experience:

• High school diploma or equivalent (preferred).
• Previous experience in food service or guest service (preferred).

Skills and Abilities:

• Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests.
• Ability to work in a fast-paced environment.
• Basic math skills for handling cash transactions.
• Ability to read and follow instructions.
• Good verbal communication skills.
• Ability to operate cooking machinery.