The Service Manager is responsible for the overall success of the service technician team, blending leadership, operational oversight, and a strong customer-centric mindset. The ideal candidate will be a proactive problem-solver with a high degree of emotional intelligence and attention to detail.
About Preventia Security
We are a premier security alarm and automation company in the southeast with a great reputation and offering. Our purpose is to help people sleep at night and get the most out of their day. We do this by designing and installing the best in home & business security, automation, cameras and other life safety products. We have locations in middle Tennessee, Chattanooga, TN, Pensacola FL, Montgomery AL and Albany, GA. We are looking for A players to join our team and assist in the delivery of our core purpose. We offer health insurance, retirement program, paid time off and more! Our openings are all listed below, please apply through the included link.
Description
Job Title: Service Manager
Location: Columbia, TN
Salary: $60,000+ (based on experience)
Job Type: Full-time
Company Overview:
Preventia is a rapidly growing, locally owned and operated security company serving the Middle Tennessee area. We provide top-tier installation and service for residential and commercial alarm systems, cameras, life safety (fire) systems, home automation, low-voltage, and audio-video solutions. Our mission is to deliver excellent service, help our customers feel safe and secure, and give them peace of mind. We are currently seeking a full-time Service Manager to join our growing team and help maintain our high standard of customer care and service response times.
Position Overview:
The Service Manager is responsible for the overall success of the service technician team, blending leadership, operational oversight, and a strong customer-centric mindset. The ideal candidate will be a proactive problem-solver with a high degree of emotional intelligence and attention to detail.
Key Responsibilities:
Leadership & Team Oversight
- Holds technicians accountable to schedules, KPIs, and documentation standards
- Coaches and develops technicians for performance and retention
- Creates a culture of ownership, responsibility, and follow-through
- Maintains open lines of communication between field and office
Operational Excellence
- Ensures daily scheduling and dispatching runs smoothly
- Manages return trips, parts ordering, and work order completion
- Oversees calendar accuracy and job documentation compliance
- Tracks and enforces clock-in/out procedures
Customer-Centric Focus
- Follows up on customer issues and ensures timely resolutions
- Reviews open work orders and return visits to prevent customer delays
- Prioritizes jobs and technician assignments based on customer impact
Revenue & Efficiency
- Minimizes return visits
- Ensures accurate job notes and billing information
- Monitors tech productivity and job profitability
- Supports upsell opportunities and technician RMR contributions
Reporting & Communication
- Submits regular updates on team KPIs and job status
- Communicates clearly with managers and other departments
- Participates in daily/weekly huddles with useful, actionable insights
Traits & Competencies
- Strong attention to detail and follow-through
- High emotional intelligence and conflict resolution skills
- Proactive mindset with ability to anticipate and solve problems
- Tech-savvy with systems like Alarm Biller, Google Workspace, spreadsheets, and more
Why Work at Preventia?
- Competitive Pay & Benefits:
- Competitive Pay: $60,000+ based on experience.
- 401(k) with company matching
- Health, dental, vision, and accident insurance
- Short and long-term disability
- Paid time off
- Paid training and career development
- Health savings account (HSA)
- Voluntary life insurance & Critical Illness with Cancer coverage
- Preventia Perks: Preventia pays a portion of employee monthly premium for health insurance, free home monitoring, and a Christmas Club (+ match)
A Company That Lives Its Values:
At Preventia, we’re committed to our core values:
- Enjoy what you do
- Anticipate needs, over-communicate, and exceed customer expectations
- Operate as a team
- Be honest and hold yourself to a higher standard
A Culture of Accountability:
- We work hard to ensure that our purpose, values, and promises are upheld. We’re a team that holds each other accountable to our highest standards of service and performance.
Schedule:
- Shift: 8-hour day shifts
- Days: Monday to Friday
- Location: In-person at our Columbia, TN office
Please do not submit a job board generated resume. Please upload a resume you created in the format required for the system you are applying through.
Preventia is an equal opportunity employer.
Salary
$60,000 - $65,000 per year