Piper Enterprise Solutions is seeking a ServiceNow Developer for a very well-known and impacting company located in Columbia, MD.
Responsibilities of the ServiceNow Developer:
- Responsible for bridging the gap between business needs and technology solutions, ensuring that our ServiceNow applications and business processes align with our organizational goals.
- Lead workshops with business teams for customer processes, document findings, develop/propose workflows, and design documents for existing and new workflows to maximize the capabilities of the ServiceNow platform.
- Gather data and create data and/or process visualizations to more deeply understand key issues and associated impacts.
- Document business and functional requirements to create stories needed to implement, modify and improve the ITSM system functionality to enhance business and IT operations.
- Support testing of system modifications and upgrades/updates by developing test cases, overseeing user testing, and documenting results.
- Train new users in the use of ServiceNow platform and associated interfaces/integrations; develop and maintain technical guides to inform and educate staff in the use of the ITSM system.
Qualifications of the ServiceNow Developer:
- 5+ years of experience with large scale ITSM systems in an enterprise environment, including end-user support; report development, system analysis for fit to business needs, ad-hoc analysis and auditing of system data, and use of Agile for development and delivery.
- 3+ years of experience working with the ServiceNow platform as an ITSM Business Analyst, Engineer or similar role within the above Five (5) plus years of experience.
- Experience in ServiceNow implementations preferred.
- Experience working in a healthcare environment preferred.
- Bachelor’s degree in Computer Science, Information Technology, Business Administration or related field, or the equivalent combination of education, training and experience.
- Certified System Administrator and other ServiceNow certifications preferred.
Compensation of the ServiceNow Developer:
- Salary Range: $135,000-$145,000
- Comprehensive benefits package: Medical, Dental, Vision, 401k, PTO, Sick Leave as required by law, paid holidays
This job opens for applications on 6/6/25. Applications for this job will be accepted for at least 30 days from the posting date.
Keywords:
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