Requisition Number: 101933
Services Technician
Location: This role is fully onsite in our Fort Worth, TX office.
Hours 2 pm- 10:30 pm
Now is the time to bring your expertise to a W2 role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready
Light Industrial/Warehouse environment.
BASIC FUNCTION OF THE JOB
The Services Technician performs configuration, modification, repair, testing and/or servicing on IT devices, including, but not limited to: hardware and peripherals and software configuration.
WORK PERFORMED
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Functions of the Job:
Hardware:
- Configure hardware including desktops, laptops, mobile devices, servers.
- Deploy images and customize software based on provided work instructions.
- Identify and troubleshoot system hardware problems.
- Perform Quality Control inspections.
- Provide Labs Management with reports that include daily and/or weekly productivity.
- Time management skills to ensure the efficient utilization of Insight resources including parts, tools, inventory, own time, etc.
- Ability to navigate through SAP and Excel software used for order processing.
- Maintain and protect Insight assets and property, including spare parts, client-supplied product, loaners, tools, test equipment, etc.
- Escalate problems and issue to Lab Management as appropriate. This includes, but is not limited to, problems exceeding commitments with regard to response time, lack of spare parts, training, or any other actual or potential client satisfaction issues.
- Represent Insight in a professional and business-like manner and communicates effectively with Insight’s associates and their client’s.
- Complete all required documentation involved within a project to ensure accurate billing with respect to warranty or contract. This includes getting all required information to the Lab management immediately.
- Maintain efficient utilization of space in the lab.
- Assist other team members on projects as assigned.
- Ability to use a pallet jack is required for this position.
- For National Repair Center assignments: Performs necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem and determining the most efficient and cost-effective way to resolve the problem, keeping customer downtime to a minimum.
- Other duties as assigned.
MINIMUM REQUIREMENTS
Education and/or Experience:
Bachelor's degree (BA/BS) from four-year College or university or 2 years related experience and/or training; or equivalent combination of education and experience. PC’s, messaging and server software applications experience required. LAN/WAN, and ability to automate tasks using basic scripting techniques a plus.
Hardware/peripherals/software
- Extensive knowledge of Windows operating systems, vendor diagnostics, imaging software such as Ghost, MDT, or SCCM.
- Minimum of one year hardware troubleshooting experience, which needs to include laptops and desktop for Tier One vendors.
- Should also be familiar with vendor web sites in order to find hardware updates, driver updates, and engineering changes) as well as on multiple Tier One products (IBM, Compaq, HP, Toshiba).
- A+ certification and at least one vendor hardware certification required. Minimum of one (1) year bench and/or on-site service technical experience.
Insight at a Glance
- Received 35+ industry and partner awards in the past year
- $9.2 billion in revenue
- #20 on Fortune’s World's Best Workplaces™ list
- 14,000+ engaged teammates $1.4M+ total charitable contributions in 2023 by Insight globally
We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.
What to Expect
We are legendary for taking care of our teammates. We want our teammates to enjoy a diverse and meaningful experience in the workplace, knowing that what you do makes a difference! Insight provides access to an engaging selection of 11 Teammate Resource Groups (TRGs) available to all teammates, further enhancing our commitment to fostering a sense of belonging. Temporary teammates can also expect medical benefits, which includes sick time after 90 days and access to our retirement plans.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: Fort Worth || Texas (US-TX) || United States (US) || Distribution Center || None || US - Fort Worth, TX ||