Position Title: Smallwares Manager
Department: Small Wares
Supervisor: Branch Manager
FLSA: Non-exempt
Position Summary:
Responsible for the receiving product and ensures that aisles are stocked, labeled, clean and delivered product is packed out, and proper customer service is provided. 50% or more of the job includes manual labor.
Essential Functions:
- Ensure proper customer service and works to develop relationships with customers.
- Supervises and works together with Small wares Supervisor (if applicable) and Stocker/s to assure that shelves are stocked and merchandise is rotated.
- Assists in developing schedules, monitors performance and recommends the proper discipline as appropriate including termination.
- Trains employees in job responsibilities and safe operating procedures :
- Interview candidates and recommends for hires.
- Reviews in inventory for products rotation on a daily basis to prevent shrinkage and damages.
- Rotates products as needed.
- Ensures that shelf pricing is correct and reflects the most recent pricing and market condition.
- Supervises and works alongside the Stocker/s in the receiving of all small wares products and ensures that the proper paperwork is completed.
- Physically breaks down pallets, stocks products and organizes displays.
- Maintains accurate computer inventory levels by having physical inventories performed on a regular basis and adjustments made.
- Supervises the ordering of small wares products from vendors on a regular basis to assure we have competitive pricing and minimal shrink due to expirations and not have too much inventory on hand.
- Coordinates that the pallets stored in the racks have the proper block and date tags.
- Follows program to maintain the cleanliness of the area by a regular maintenance schedule of scrubbing and pulling out pallets and cleaning underneath.
- Insures that excess inventory not slotted on floor is stacked in overhead racks in close proximity to where it is sold.
- Assures that trash is removed from floor and properly handled.
- Makes sure that low stock/out of stock information is communicated to the inventory Controller after carefully checking the system and rack for product.
- Maintains that all signage is correct and that the flyers prices are reflected on the product.
- Coordinates proper merchandising of aisles (logical adjacencies, proper holding power, and space allocation) and creatively merchandises and sets up impulse areas for merchandising.
- Performs weekly self audits
- Performs additional duties, responsibilities and projects as assigned.
Other Responsibilities:
- Performs other work-related duties as required and assigned.
Education, Experience and Skills Required:
- Bachelor's Degree, OR High School Diploma OR GED with at least 4 years of experience in customer service, OR any appropriate combination of education and experience.
- Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
- Ability to effectively present information and respond to questions from managers, clients, and general public
- Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.
- Proven leadership skills; ability to supervise and direct employees.
- Effective oral and written communications skills
- High level of interpersonal skills to handle sensitive and confidential situation and documentation.
- Commitment to company values and strong customer orientation.
Physical Requirements:
- Lift/Carry Abilities (measured for maximum or average load)
- Lift - 50 lbs
- Carry strength (50' or less) - 50 lbs
- Frequent lift/carry (> 12x/hour) - 50 Ibs
- Constant lift/carry (> 30x/hr) - 20 lbs
- Physical Aptitudes (rated based on level of skill involved)
- Agility/dynamic balance 80-100%
- Finger dexterity - 80-100%
- Manual dexterity - 80 - 100%
- Posture Tolerance (rated based on frequency or time involved)
- Stand/walk - constantly (4 hours at time)
- Reach above shoulder level - occasionally
- Twist/tum head - frequently
- Bend over/stoop - occasionally
- Climb steps/ladder - occasionally
- Kneel/squat - occasionally
Work Environment:
- Temperature is moderate
- Equipment in motion (forklifts, electric pallet jacks, scooters)