You'll report to: Gari Gono, Head of Customer Solutions
Team: Customer Solutions
Location: Remote – This position is open to candidates based in New York or neighbouring states such as New Jersey, Connecticut, Pennsylvania, or Massachusetts.
Travel: As this role is customer-facing, there will be travel to customer sites and in-person meetings with colleagues
Salary Range: $1,000 day rate
Role Type: Contract Role - 6 months contract
Start date: As soon as possible
Visa / Sponsorship Available: Not Available
The Solution Architect Role
As we continue our mission to be the market-leading underwriting software platform for agile insurers, we're excited to expand our Customer Solutions team with the addition of a Solutions Architect.
In this role, you will act as the trusted technical voice on client projects, translating complex requirements into clear, scalable solution designs. You'll advise on integrations, ensure solutions fit seamlessly into each client's environment, and collaborate closely with Delivery, Product, and Engineering teams to deliver future-ready outcomes. As the bridge between business needs and technical realities, you'll engage confidently with clients and colleagues, turning technical conversations into actionable results that drive real business impact.
If you're a strong technical leader who thrives in a fast-paced, collaborative environment - and you're passionate about building modern, high-performing software that solves real-world problems - we'd love to hear from you.
About Send
In 2017, Send was founded by Andy Moss, Ben Huckel, and Matt McGrillis with a vision to reshape and enhance the underwriting process for commercial insurers-combining advanced technology with deep industry expertise.
By 2019, we had delivered a commercial and specialty Underwriting Workbench for a leading global insurer-one of the UK's top five composite insurers and a major FTSE 100 carrier. This solution streamlined operations, improved efficiency, and enabled forward visibility.
In 2022, we won three industry awards for the Underwriting Workbench and raised $10 million in Series A funding to support our expansion in the UK and US.
The following year, in 2023, we launched Smart Submission, a stand-alone component of the Underwriting Workbench, and were named a Leader in the IDC MarketScape: Worldwide P&C Intelligent Underwriting Workbench Applications Vendor Assessment.
In 2024, we were recognised as a Top Provider in the Datos P&C Workbench report and named a Leader in Celent's Underwriting Workbench reports for both North America and Global Markets.
Our vision is to be the market-leading underwriting software platform for agile carriers.
#loveunderwriting
Our Funding
From 2017 to 2022, we bootstrapped our growth journey, building a profitable and stable company. In November 2022, following a year of strong customer and team growth, we secured $10 million in Series A funding to accelerate our expansion across the UK and US, as well as to further enhance our product development. We're proud to have the support and expertise of our investors, Mercia and Breega.
We are now preparing for our Series B round and are excited about the growth acceleration this will enable.
The Send Team
Over the past two years, Send has experienced significant growth, expanding our team by over 50% to more than 90 people. At the start of 2024, our team was primarily based in the UK and Poland. Since then, we've taken major steps toward building a global presence, with team members now located across the US, India, and Ireland-all working collaboratively toward our vision of becoming the market-leading underwriting software platform for agile insurers.
What You'll Be Doing as a Solutions Architect
Serve as the go-to technical expert on client projects, shaping solutions that meet business and technical goals.
Turn complex client requirements into clear, actionable technical designs.
Advise on integrations and ensure solutions fit seamlessly into client environments.
Partner with Delivery, Product, and Engineering to deliver scalable, future-proof solutions.
Confidently handle technical questions from both clients and internal teams
The Skills and Experience Needed for the Solutions Architect Role
Demonstrated success as a Technical Consultant, Solution Architect, or similar in a SaaS or Consulting setting.
Strong knowledge of APIs, integrations, and enterprise architecture best practices.
Skilled at translating business needs into robust technical solutions.
Exceptional communicator, able to bridge technical and non-technical perspectives.
Experience with cloud platforms (AWS, Azure, or GCP) and SaaS delivery models.
At Send, we're focused on strengthening our culture-not hiring people who simply "fit" into it. We believe that a diverse, equitable, and inclusive team drives innovation, creativity, better decision-making, and stronger performance.
If you're interested in a role at Send but don't meet every requirement listed, we still encourage you to apply. Research shows that women, Indigenous people, and individuals of colour often hesitate to apply for roles unless they meet every single qualification. We're committed to changing that.
We welcome applications from everyone, regardless of background, ethnicity, or culture. We are committed to reviewing all applications fairly and do not discriminate based on race, ethnicity, colour, religion or belief, national origin, sexual orientation, age, marital or civil partnership status, family status, pregnancy or maternity, disability (visible or invisible), gender identity or expression, or any other legally protected status.
We know that inclusive hiring is an ongoing journey, and we're always looking to improve. If you have feedback on our hiring or interview process, we'd love to hear it.
If you have specific needs or adjustments that would support you during the application process, you can share them in the space provided in your application-we want to ensure your experience is as smooth and comfortable as possible.
Need support with your application or have a question about the role? Email us at liam.longstaff-pagoni@send.technology.