Position Overview   The Starbucks Manager oversees a fully licensed Starbucks store at a Follett location, either as a store within a store or as a standalone location. This role may report to a Follett store manager or to a Follett Regional Manager and may include a dotted-line report to a Starbucks District Manager. The role manages Starbucks operations including staffing, managing performance, providing hands-on technical and functional guidance, and providing a great customer experience. May be responsible for the preparation of food and beverages on a daily basis while maintaining cleanliness and other food safety standards. Guides team members in executing Starbucks store/department operating plans. Responds to customer concerns and requests and ensures all Starbuck/bookstore property and personnel are secure. Follow all Starbuck programs and procedures as required. Follow all Follett policies and procedures.   Responsibilities

• Provides strong customer service in all aspects of Starbucks operations.
• Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard, and set a positive example for the team members.
• Anticipates customer and department needs by constantly evaluating the environment and customers.
• Communicates information to the Store Manager/Regional Manager so that the store team can respond as necessary to create a quality customer environment.
• Prepares quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Thoroughly follows health, safety, and sanitation guidelines for all products. Maintains a clean environment for food preparation.
• Acts as subject matter expert for the preparation of food and beverages.
• Ensure general store operational standards are achieved through daily activities (shipping/receiving, inventory, housekeeping, compliance with Health Department regulations, etc.). Execute promotions and sales, ensure proper inventory levels based on sales and trends -- tracking and meeting sales plans, increasing average sale per customer, and driving transaction counts. Analyzes financial reports, processes purchase orders, and approves invoices.
• Satisfy audit/compliance process as required by Starbucks.
• Ensures merchandise is managed in accordance with Starbucks company policies and management directives. Execute Starbucks promotions and standards.
• Builds key partnerships with store management and campus and community organizations for promotional opportunities, special events, and off-site sales opportunities.
• Initiates activities to adhere to established guidelines and promotional programs.
• Develop strategic and operational plans for the work group, managing execution, and measuring results - monitors and manages store staffing levels to ensure team member development and talent acquisition to achieve and maintain store operational requirements.
• Other duties as assigned.

  Follett Higher Education is a drug-free workplace environment. Qualifications

• 3-5 years of relevant experience
• High School Degree or equivalent
• Ability to safely operate food service equipment as necessary
• Ability to stand for up to two or more hours at any given time.
• Ability to safely operate coffee equipment as necessary
• Previous experience in a coffee shop, food service, or café environment (preferred)
• Detail orientation in performing accurate transactions
• Self-motivated and multi-tasks with minimal supervision
• Proactively meets both internal and external customer needs.
• Effective work methods and consistently meets commitments
• Effective communication skills - clear, concise, and positive.
• Computer literacy desired