The Talent Search Group at PiP is seeking a Success Manager, Enterprise (Los Angeles) on behalf of our client, an EdTech supporting K-3 literacy with an AI-powered tutoring platform.
The Success Manager has practical experience partnering with customers in K-12 education, specifically with the Los Angeles Unified School District. You will build strong relationships with district leadership, onboard new customers, and engage in data-driven conversations regarding literacy intervention. This an individual contributor, customer-facing position.
Essential Functions:
- Build Trusted Relationships
- Manage Accounts to Drive Usage
- Product Expertise & Feedback
- Use Product Data to Drive Value
- Manage and Mitigate Risk
Qualifications:
- Bachelor’s degree, and/or relevant experience.
- 2+ years of customer success experience – preferably in the Education SaaS industry
- Experience implementing software solutions, preferably in the Education SaaS industry.
- Proven track record of high (90%+) renewals rate and achievement of expansion goals and targets.
- Must have experience managing LAUSD school districts.
- Preferred: Experience in education administration and/or a start-up organization.
- Preferred: Strong grounding in Reading Assessment, Science of Reading research, and data-driven instruction.
Benefits:
- Competitive Salary: base salary range approx $100K-130K
- Medical, dental, and vision benefits
- 401(k) with company matching
- Flexible time off
- Stock option ownership
- Cutting-edge work
Job Category: Customer Success
Job Type: External
Job Location: Los Angeles
Job Market: K-12