Suites Supervisor

ASM Global
Hillsborough County, Florida
Part time
1 day ago
The Role:

Reporting directly to the Suites Manager, a Suite Supervisor is responsible for supporting all Suites food and beverage operations.
Responsibilities:

  • Event Weeks:
  • Complete company-wide safety training and any additional job-specific safety training.
  • Assist in training and daily management of Suites Staff.
  • Ensure effective operations of assigned areas.
  • Ensure proper suite set-up and cleanliness based on guests’ orders.
  • Maintain and control storage of high-volume food and beverage inventory. Communicate shortages to Suites and Warehouse Managers as needed.
  • Follow and encourage Suites Staff to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions.
  • Report all safety incidents (injuries and illnesses) to Suites Manager on the same day that the incident is reported.
  • Ensure all Suites spaces are clean and secured at the end of each shift.
  • Other duties as assigned.
  • Event Days:
  • Walk assigned spaces and ensure readiness for Suites Staff and guests’ arrival.
  • Coordinate Suites Staff for timely food item delivery according to timing communicated by Suites Manager.
  • Ensure all suites in assigned area receive all items paid for before guests' arrival.
  • Assist in helping guests and build rapport with guests and Suites Staff.
  • Report and resolve any guest complaints/requests with the assistance of Suites Manager.
  • Enforce and evaluate responsible service of alcoholic beverages in compliance with Legends Hospitality procedures.
  • Enforce standards for service, sanitation, product, and food quality.
  • Ensure all guest orders are closed and inventory is taken by Suites Staff.
  • Ensure all Suites spaces are clean and secured before releasing Suites Staff.
  • Other duties as assigned.
Qualifications:

  • Must be at least 18 years of age.
  • Excellent organizational, written and verbal communication, and interpersonal skills.
  • Knowledge and experience working with a POS system.
  • Customer service and fast-paced problem-solving skills under pressure.
  • Must be personable, proactive, and self-motivated.
  • Ability to work effectively independently and/or in a team environment
  • Ability to adapt to change quickly and prioritize tasks as needed.
  • Punctuality and dependability.
  • Basic knowledge of food and beverage preparations, service standards, and guest relations.
  • Excellent personal hygiene and a well-groomed appearance.
  • Ability to occasionally lift/move items weighing up to 30 pounds.
  • Must be able to work extended hours due to business requirements including late nights, weekends and holidays.
  • Minimum of 2 weekdays available for Suite setup.
Apply
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