Benefits:
Job Description:
NLC Support seeks a passionate, dedicated and self-motivated professional to provide Support Coordination Supervision for our team. Successful candidate must be able to multitask and provide clear guidance, oversight and support to a large team.
The Support Coordinator Supervisor provides oversight of all support coordinators on the team. The Support Coordinator Supervisor is responsible for ensuring the teams adherence to all Division of Developmental Disability policies and procedures as outlined by the
Department of Human Services. They must adhere to designated internal supervision plan and act as the first point of contact for DDD staff and partner agencies. Supervisors for this program share responsibility for the DDD after hour’s on-call phone line.
Essential Duties:
Ability to successfully relate to and communicate with people with disabilities, their families, other organizations, agencies, volunteers, and consumers.
Commitment to ensuring consumers and families are provided with highest level of service to ensure they are well informed and supported in the achievement of their goals
Knowledge of programs and services, benefits, entitlements and supports available to persons with disabilities, as needed;
Education and Experience
Bachelor’s degree (required) in a social services field (social work, psychology, etc.)
At least 3 years of documented professional work experience as a support coordinator.
At least 2 years of documented professional work experience as a Supervisor of a team
Previous experience working with individuals with disabilities is required.
- Competitive salary
- Flexible schedule
- Health insurance
Job Description:
NLC Support seeks a passionate, dedicated and self-motivated professional to provide Support Coordination Supervision for our team. Successful candidate must be able to multitask and provide clear guidance, oversight and support to a large team.
The Support Coordinator Supervisor provides oversight of all support coordinators on the team. The Support Coordinator Supervisor is responsible for ensuring the teams adherence to all Division of Developmental Disability policies and procedures as outlined by the
Department of Human Services. They must adhere to designated internal supervision plan and act as the first point of contact for DDD staff and partner agencies. Supervisors for this program share responsibility for the DDD after hour’s on-call phone line.
Essential Duties:
- Provide oversight of day to - day operations of DDD Support Coordination Unit.
- Supervision of staff providing Support Coordination to consumers and their families/guardians enrolled in the DDD System.
- Ensures compliance with all DDD/DHS policies and procedures. Periodically
- Reviews and updates internal processes to ensure compliance. Updates Internal Standard Operating Procedure manual and communicates all changes and updates with staff in a timely manner.
- Review of case records and documentation (both paper and electronic pertinent to specific programs.
- Facilitation of disputes arising from the provision of Support Coordination.
- Preparation and facilitation of monthly team meeting agenda.
- Ensure timely distribution of consumer satisfaction surveys and track rate of return and results.
- Serves as a liaison between the staff, the NJ Department of Human Services, DDD local offices, Unusual Incident Reporting Unit and collaborating local agency administrators.
- Maintain collaborative relationships with federal, state and private agencies/nonprofit organizations that serve persons with disabilities.
- Attend required meetings including but not limited to county provider meeting, unit coordinator meetings, service coordination meetings and required trainings.
- Assist with afterhours call line support based on agency rotation
- Attend all internal staff meetings, trainings and in services as required
- Preparation of reports including but not limited to internal/external audits, performance reviews and corrective action plans as needed.
- Participate in program marketing events as appropriate.
- Complete all DDD required webinars and trainings
- Participate in agency wide outreach efforts and special events.
Ability to successfully relate to and communicate with people with disabilities, their families, other organizations, agencies, volunteers, and consumers.
Commitment to ensuring consumers and families are provided with highest level of service to ensure they are well informed and supported in the achievement of their goals
Knowledge of programs and services, benefits, entitlements and supports available to persons with disabilities, as needed;
- Strong team player willing to take direction, initiate business activities and work with management staff and peers;
- Self-starter able to work with minimal supervision/direction;
- Professional demeanor and presentation;
- Have strong and effective spoken and written communication skills;
- Creative thinker using sound judgment in workload coordination and in technical matters.
- Ability to organize work effectively and establish priorities
- Ability to meet or exceed deadlines;
- Ability to make decisions and implement activities impacting the organization’s well-being
Education and Experience
Bachelor’s degree (required) in a social services field (social work, psychology, etc.)
At least 3 years of documented professional work experience as a support coordinator.
At least 2 years of documented professional work experience as a Supervisor of a team
Previous experience working with individuals with disabilities is required.
Flexible work from home options available.