TITLE: Switchboard Operator
REPORTS TO: Administrator
Non-Exempt
PURPOSE OF POSITION:
The primary purpose of your job position is to perform switchboard functions and clerical support in an efficient manner in accordance with established procedures, and as directed by your supervisor. As Switchboard Operator / Receptionist, you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties.
ROLE and RESPONSIBILITIES:
- Answering switchboard and directing calls.
- Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures.
- Answer telephone; determine nature of call and direct caller to appropriate individual or department.
- Receive request from within the facility and locate personnel through paging system.
- Receive inquiries and release information in accordance with established policies and procedures.
- Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.
- Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition. (May refer such calls to Nurse Supervisor/Charge Nurse.)
- Other related duties and responsibilities that may become necessary or appropriate.
KEY CHARACTERISTICS:
- The ability to work independently.
- The ability to have an understood sense of urgency.
- The ability to be detail-oriented.
EDUCATION/EXPERIENCE/QUALIFICATIONS:
- Must have High School Diploma or its equivalent.