Systems Operations Associate Manager - CTO Application Support

About this role:

Wells Fargo is seeking a Systems Operations Associate Manager to manage a subset of applications under the Chief Technology Operations (CTO) portfolio of applications. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In this role, you will:

• Supervise Application Support engineers in providing high quality platform support for its customers to ensure timely response, in-depth troubleshooting, excellent communication and timely completion.
• Identify opportunities for platform stability, security, scalability, reliability, observability, process improvement and operational risk management.
• Make day-to-day supervisory decisions and resolve issues related to Platform alerts, monitoring events, incidents, changes, problem management activities, BCP events, platform initiatives, Observability insights, BAU activities like patching and tech refresh, managing entitlements to production environments, certificate management, vendor escalations, documentation of operational runbooks for engineers and FAQ/how to documents for customers.
• Partner, collaborate and consult with product and engineering teams to ensure production-ready technical solutions are provided based on business requirements.
• Interact directly with junior, senior and lead engineers conducting evaluations of business requirements and recommending appropriate technological alternatives.
• Manage allocation of people and financial resources for providing solid technical and business expertise to ensure effective design, testing, project management, programming, training, implementation, and maintenance of enhancements.
• Mentor and guide talent development of direct reports and assist in hiring talent.

Required Qualifications:

• 2+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of Leadership experience
• 2 years of experience improving SLA for Service desk tickets & narrow the gap between supply and demand.
• 2 years of experience defining shift schedule based on SLAs, RTO, Create and update on-call support calendar

Desired Qualifications:

• Proactively manage the queue to balance the load between all your team members
• Focus on continuous reduction of # service desk tickets.
• Continuously dedicate more time to upskill the team.
• Own and drive Operational Metrics & Reporting with all partner teams.
• Analyze tickets for trends & patterns to identify & drive Toil reductions, Self-healing

Job Expectations:

• The manager role is to provide Platform Support for CTO Applications managed by the ITSO organization.
• Continuously raise the bar on the team and self.
• Drive Self Service Enhancements, defect resolution, product enhancements
• This position offers a hybrid work schedule
• This position is not eligible for visa sponsorship

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$87,000.00 - $168,000.00
Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
31 Aug 2025

• Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.