Role & Responsibility
Role: Tasting Room LeadReports to: Tasting Room Manager
SUMMARY JOB DESCRIPTION: The Tasting Room Lead is responsible for interacting with guests and visitors in a manner that enhances the GROW experience by serving craft beer and educating guests, as well as acting as a leader to all other tasting room assistants.
KEY RESPONSIBILITIES:
- Greet customers and welcome them to the Brewery.
- Adhere to strict safety and sanitization protocols
- Pour and serve beer/beverages to customers.
- Maintain a clean environment.
- Tap necessary kegs and check all taps for leaks.
- Maintain draft system and line cleaning.
- Fully stock supplies, merchandise and “to-go beer.”
- Maintain merchandise overstock organization.
- Check customer identification and provide brewery tours.
- Update menu boards.
- Maintain retail POS systems and process customer payments.
- Act as point of contact to assist other servers by answering questions, resolving customer issues and providing assistance as needed.
- Ensure an enjoyable experience for all customers.
Personal Attributes Required:
- A natural leader
- A positive attitude to build team morale
- Able to communicate in a understanding and compassionate way and identify needs of staff and customers
- Attention to detail
- Desire to grow and learn
- Honesty & Transparency
- Knowledge of the beer, both processes and service. Willingness to learn more
- Experience in the beer industry
- Ability to stand for long periods of time (8-10 hours)
- Ability to lift 35 lb. Cases, and 165 lb. kegs and various boxes on a periodic basis
- Must be able to work nights & weekends
This job description is reflective of the primary duties of this position and in no way limits the supervisor from assigning any other duties, responsibilities or initiatives as deemed necessary.
Job Type: Part-time
Pay: $15.00 per hour
Expected hours: 10 – 25 per week
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person