ADP is hiring a Tax Consultant II. In this position you will be responsible for the successful delivery of Tax Account Management Services. Ensures employment tax filing and payment obligations are met in compliance with PEO requirements, federal, state and local regulations. Manages the integration of employer tax accounts into the co-employment relationship. Analyze employer tax accounts and consultant with clients regarding tax account status, business changes, filing discrepancies, documents and critical data gaps. Serves as the authorized representative between clients and taxing authorities. Research and resolve employment tax related matters. Ensure tax accounts maintain a good standing status with taxing authorities. Provides support and guidance to clients, regions, taxing authorities, business partners and third party administrators regarding PEO reporting and employment tax matters.
RESPONSIBILITIES:
- Analyze client tax accounts after implementation. Ensure employer tax accounts are accurately and timely integrate into PEO tax services.
- Collaborate with clients, tax authorities, and ADP Business partners to manage client tax accounts.
- Consult with clients and provide direction on critical data and document gaps, effective filing status, business changes, and outstanding tax discrepancies to ensure compliance with employer tax filing requirements.
- Apply industry and product knowledge to implement, guide, and support client tax account setups and changes in compliance with PEO requirements, tax regulations, ADP polices, and client expectations.
- Serve as the authorized employment tax representative between clients and taxing authorities.
- Provide clients or designated agents with tax account support to resolve account discrepancies.
- Lead account management efforts to ensure accurate and timely employment tax filings and payments.
- Thoroughly research and resolve complex escalated tax account matters to reduce additional liability and meet service requirements.
- Manage maintenance reports to proactively identify and resolve discrepancies prior to submission of tax returns.
- Provide internal and external clients with support and guidance on escalated employment tax matters.
- Monitor tax cases to ensure commitments, deadlines and service requirements are met.
- Assist with managing the day-to-day operations including quality assurance reporting and activities.
- Complete and assist with tax rate protests, abatements, account reconciliations and audits.
- Use industry knowledge to identify required actions to resolve account discrepancies.
- Partner with internal processing groups to ensure system transaction meet agency mandates.
- Ensure client business changes are accurately applied to tax accounts in compliance with agency regulations.
- Keep up with changing employment tax laws and explain implications to clients.
- Identify and act on opportunities to reduce employment tax liabilities (i.e. voluntary contributions, tax credits, exemptions, etc.) as outlined in services. Calculate and communicate the impact of additional employment socialized costs, surcharges, and other added liability.
- Partner with agencies and ADP internal partners to ensure that tax accounts meet all employment tax obligations and remain in good standing.
- Actively participate in tax projects and special tasks as assigned.
- Communicate account IDs, rates, status and regulatory changes to internal and external clients as required.
- Provide third party administrators with tax account data and responses as outlined in service level agreements to ensure accurate and timely filings and support.
- Assist with identifying changes that drive efficiency for tax account management and enhance the client service experience.
- Maintain POAs, tax documents, and employer /agency responses in compliance with agency requirements.
- Coordinate with internal departments to ensure timely processing of government forms.
- Performs other related duties as assigned.
QUALIFICATIONS REQUIRED:
- 3 - 5 Years of directly related experience
- Prior payroll or tax filing experience required
- Bachelor's Degree or its equivalent in education and experience with a Major Area of Concentration in Business or related field
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- Fundamental Payroll Certification or Certified Payroll Professional
- Proven ability to maintain focus and work effectively with multiple demands.
- Ability to work both independently to provide solutions to the client and as part of a team to accomplish tasks
- Strong client relationship skills including the ability to influence client and guide the client to best solution to help resolve their client needs
- Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
- Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level
- Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
- Proficient in the latest web technologies and working knowledge of various operating systems
- Excellent analytical skills and time management skills
- Excellent communication skills both verbal and written
- Proficient using Microsoft Office