Summary: An Aloma Bowl Team Assistant has the responsibility for assisting Team Members in providing impeccable Guest Service in the dining room bowling and bar area. Team Assistants will establish and maintain an above standard level of cleanliness in all assigned areas. Team assistants are excellent team players and are imperative in creating atmosphere of friendliness, cordiality, cleanliness and relaxed enjoyment.
Duties and Responsibilities:
· Provide professional and friendly table service when delivering food and/or clearing and cleaning tables.
· Deliver food to tables and lanes in a timely manner and ensure that all food maintains exceptional standards of quality and freshness.
· Maintain thorough knowledge of all food and bar menus and proactive in staying current on all new menu items and specials.
· Clears, cleans and prepares lanes and tables for new Guests in a timely manner.
· Maintain above standard level of cleanliness in assigned work area and side stations throughout shift (sweep, mop, clean tables etc.).
· Maintain a thorough working knowledge of the Point of Sale (POS) system, accept payment and provide accurate change or receipt in a timely manner.
· Ensures proper cleanliness and stocking of side stations for servers.
· Assists Bartender in setting up the bar, stocking, washing glassware and organization.
· Keeps the restrooms clean, stocked and organized during the shift.
· Polishes silverware throughout the shift, when needed. Rolls silverware as needed.
· Picks up debris and cigarette butts from the front entrance and parking lot.
*All other duties as assigned by management
Job Requirements:
Skills/Experience:
- High school diploma or GED
- Previous restaurant experience preferred, but not necessary.
· Be a team player with the willingness and ability to assist as needed in other departments.
- Basic math and computer skills
- A positive attitude and ability work well under pressure with other Team Members
- Able to perform high-quality work while unsupervised
- Excellent Guest service and communication skills.
- Eye for details.
- Strong task and time management abilities
Job Activities:
· Take and Deliver orders in an accurate and timely manner in a fast-paced work environment
· Maintains above standard level of cleanliness in assigned work area and side stations throughout shift (sweep, mop, clean tables etc.).
· Provides impeccable Guest service, beginning with acknowledging and welcoming Guests
· Employs Team Service to ensure ALL Guests are receiving great service
· Creates a fun experience for Guests and establish a “regular Guest” rapport, while maintaining professional behavior.
· Continues to follow service guidelines during busy and distracting periods.
· Uses empowerment to handle Guest concerns and dissatisfaction ensure and resolution by following up with the Guest.
· Is proactive in identifying and assisting Guests who may need assistance
· Maintain above average concern for both personal and professional cleanliness and hygiene.
· Promote the entertainment options of the venue.
· Is proactive in identifying Guests who may need assistance and providing the assistance they need.
· Ensure all equipment is in complete working order. Report any issues to Management immediately.
· Report all safety concerns to Management immediately.
· Complete all assigned side work, including on-going side work and specific cleaning assignments.
Reporting Relationship:
· Reports to MOD
Working Conditions:
· Must be available to work all shifts including nights, weekends and holidays.
Physical Requirements:
- Must be able and willing to stand or walk for up to 8-hour shifts
- Must be able to speak, read and comprehend English.
- Must have close and distant vision.
- Frequent walking, standing and moving between tight spaces.
- Frequently lifts/carries up to 25 lbs.
- Occasionally lifts/carries up to 50 lbs.
- Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
- Able to reach hands and arms in any direction and kneel and stoop repeatedly.
Job Type: Part-time
Pay: $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Work Location: In person